Senior Systems Analyst, Salesforce

Business Area:IT Seniority Level:Mid-Senior level Job Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.The Senior Systems Analyst, CRM will work as part of the team dedicated to driving innovation based on the needs of Cloudera's global CRM user base. The Senior Systems Analyst will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions to ensure the Organization can operate efficiently and effectively and adapt quickly to change with minimal interruption.The Senior Systems Analyst will have demonstrated experience solving complex business problems and managing systems for a global organization and can succeed in a fast-paced working environment. The Senior Systems Analyst will also be required to oversee and guide the work tasks and deliverables to ensure successful implementations. In addition, the Senior Systems Analyst will need to be able to provide development teams with sufficient details to implement appropriate system customizations as well as respond to technical support issues as required.This position will be highly visible to, and interact with, leaders within Sales Operations, the broader Field Organization, and across Cloudera and will act as an SME for Cloudera's Federal teams. Therefore, applicants must not only possess strong analytical, technical and interpersonal skills, they must also be willing to stand in the spotlight and display both passion and competency to senior management...and embrace the opportunity!As this role supports Cloudera's US Federal organization, Applicants will need to meet citizenship and related criteria under NIST and DFARs regulations to be able to fulfill this roleAs a Senior Systems Analyst you will:Proactively seek out and identify needed system enhancementsPoint of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancementsAnalyze existing business processes and system configurations to identify gapsGather and document business requirements from end users as well as supporting the prioritization process.Review best practices and elicit information regarding feature roadmap with vendorsDesign solutions to optimize processes and user experiencePresent to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenariosProvide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirementsEnsure system modifications adhere to the change control processes and compliance policiesKnow when the best solution may not be a change in system designPlanning, execution and documentation of testing phases as required.Support monthly release managementCommunicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementationDevelop documentation to support end-user training and knowledge transfer within the teamResolve L2 support tickets as assigned and within established service level objectivesEscalate issues to to vendor technical support as appropriateAnswer user questions and direct them to training materialsWe are excited if you have (Required Experience):B.S. or B.A. degree in BIS, Computer Science or related fieldMinimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholdersSalesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certificationDemonstrated experience developing business requirements documentation, user stories and user acceptance test scriptsSubject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processesExperience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle)Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations)Familiarity with Agile project management and development lifecycle processesAbility to adjust and set priorities to meet deadlinesStrong verbal communication skills, including presentation skillsAbility to work effectively in a professional mannerStrong customer service orientationYou may also have:Experience with modeling, analyzing and developing reporting capabilities for key metrics to support a software-as-a-service (SaaS) business is highly desirableSecurity Centre Implementation ExperienceExperience with eCommerce implementations/operations including products/plans, online payments, and usage analytics is highly desirableExperience with Jira or other support ticket management systemsExperience with Salesforce CPQ (or similar tools) is highly desirableExperience with prospecting tools (LinkedIn Sales Navigator and SalesLoft preferred) and/or data enrichment services (D&B and ZoomInfo preferred)Familiarity with SQL programming, relational database management or BI/Analytics platformsThis role is not eligible for immigration sponsorship or relocation.The expected base salary range for this role inCalifornia & Washington is $94,000 - $138,000The salary will vary depending on your job-related skills, experience and locationWhat you can expect from us:Generous PTO PolicySupport work life balance with Unplugged DaysFlexible WFH PolicyMental & Physical Wellness programsPhone and Internet Reimbursement programAccess to Continued Career DevelopmentComprehensive Benefits and Competitive PackagesPaid Volunteer TimeEmployee Resource GroupsEEO/VEVRAA#LI-SZ1#LI-REMOTE