Technical Program Manager

About USGMI Cloud is a fast-growing, AI-native infrastructure company delivering high-performance GPU compute, inference services, and infrastructure for AI agents. Following 8x ARR growth, GMI Cloud continues to scale rapidly across the U.S. and APAC. As a Reference Platform NVIDIA Cloud Partner (NCP) and a validated leading NCP across both markets, we power production AI for leading AI-native companies including Fireworks AI, Cartesia, Reflection, and OpenRouter. From large-scale compute to optimized inference and agentic workloads, GMI Cloud gives AI teams the infrastructure they need to build, deploy, and scale on one unified cloud. One cloud for compute, inference, and agents. About this role We are looking for a Technical Program Manager (TPM) who combines strong program ownership, production sense, and execution rigor with a solid technical foundation in AI infrastructure and distributed systems.In this role, you will own and drive complex, cross-functional programs that span GPU infrastructure, Kubernetes platforms, inference/training systems, and customer-facing AI services. You will ensure that high-impact initiatives move from design → implementation → production → scale, on time and with high quality.This is a hands-on TPM role for someone who can:Speak fluently with engineersThink like a product manager about tradeoffs and user impactAnd execute like an owner in a fast-moving environment.Key ResponsibilitiesProgram Ownership & Delivery ExcellenceOwn end-to-end delivery of complex technical programs across AI infrastructure, GPU platforms, and cloud services.Define clear goals, milestones, dependencies, risks, and success metrics for multi-team initiatives.Drive execution rigor: timelines, accountability, escalation, and delivery predictability.Ensure programs reach production-ready quality, not just prototype or design completion.Technical & Production SensePartner closely with engineering to translate technical designs into executable delivery plans.Apply strong production judgment around reliability, scalability, performance, and operational readiness.Identify risks early (capacity, performance, security, operational complexity) and drive mitigation plans.Ensure launches include proper monitoring, alerting, rollback strategies, and operational ownership.Cross-Functional LeadershipAct as the connective tissue across Engineering, Product, Infrastructure, SRE, and Go-To-Market teams.Align stakeholders on priorities, tradeoffs, and sequencing in a resource-constrained environment.Communicate clearly and concisely to both technical and non-technical audiences, including leadership updates.Platform & Infrastructure ProgramsDrive programs related to:GPU cluster expansion and lifecycle managementKubernetes platform evolutionAI inference and training infrastructureInternal developer platforms and toolingCoordinate roadmap execution across multiple regions and environments.Minimum QualificationsProgram Management: Proven ability to drive cross-functional technical programs from design to production with strong ownership and execution discipline.Production Sense: Strong judgment around API reliability, latency, scalability, rollout quality, and operational readiness for production AI services.AI / LLM Systems: Solid understanding of LLM and multimodal model inference workflows, including text, image, audio, or video APIs.Inference & Serving: Familiarity with model serving concepts such as throughput, tail latency, batching, streaming, and cost-performance tradeoffs.AI Infrastructure: General understanding of GPU-based inference systems and their impact on performance and scalability.Communication: Clear, structured communication with engineering, product, and leadership stakeholders.Preferred QualificationsExperience managing technical programs related to AI products, model APIs, or inference platforms.Hands-on exposure to LLM or multimodal inference systems in production environments.Familiarity with AI model APIs, SDKs, or developer-facing AI platforms.Strong technical foundation with the ability to reason about system tradeoffs and customer impact.Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.