Technical Program Manager

OverviewThe Fintech Engineering organization is focused on achieving 3x development productivity by fundamentally transforming how software is built—moving beyond AI-assisted coding toward Agent-Driven Development.The Technical Program Manager will be a systems thinker capable of connecting high-level AI strategy with the architectural and operational capabilities required to execute this transformation. This role will coordinate complex, cross-functional and cross-BU programs to evolve the organization’s operating model while ensuring systems become “agent-ready” without compromising the integrity of money-movement platforms.The TPM will be responsible for driving organizational change and successfully institutionalizing agent-driven development practices across the Fintech organization.ResponsibilitiesStrategic Technical LeadershipLead cross-functional efforts to move the Fintech organization from Level 1 (Chat/Assisted) to Level 4/5 (Orchestration) on the Agentic Maturity Rubric.Connect AI strategy with the technical, architectural, and organizational requirements needed to enable Agent-Driven Development.Drive the operating model transformation required to embed agentic development practices across the organization.Architecture & Agent ReadinessPartner with architects to ensure Fintech services are appropriately decoupled and exposed through Model Context Protocol (MCP).Help ensure agents can autonomously navigate Fintech domain logic.Coordinate technical workstreams required to make systems and development environments agent-ready.Maintain a strong focus on the integrity and reliability of money-movement platforms throughout the transformation.Program Leadership & CoordinationOwn overall program execution, cross-functional alignment, and coordination across the Mission Team.Partner with:Mission LeadershipAlpha TeamsPlatform & Enablement TeamsProduct Development (PD)Product Management (PM)Experience Design (XD)Manage complex workstreams across teams and business units.Ensure information and learnings flow effectively both into and out of the Fintech organization.Drive alignment around priorities, dependencies, risks, milestones, and measurable outcomes.Tooling & Capability RolloutOversee the go-to-market and adoption strategy for core AI development tools and capabilities, including:Claude Code CLICursorPR Review AgentBuild Failure Analysis AgentArtifacts Generation AgentCoordinate the rollout and adoption of agentic development capabilities across relevant teams.Measurement & AccountabilityPartner with Data & Analytics to develop and operationalize Agent-Driven Development Craft Maturity Rubrics across PD, PM, and XD.Support the delivery and rollout of the Agent-Driven Development Dashboard by Q4.Provide leadership with visibility into maturity improvements and productivity signals.Establish and track key metrics, including:Weekly Active Users (WAU)Daily Active Users (DAU)PR Cycle Time% Developer Days SavedSupport the program goal of achieving a 2%–5% efficiency gain in the labor budget through systematic adoption of agentic workflows.Enablement & Change ManagementLead the design and delivery of training, enablement, and communication strategies.Organize Anthropic-led sessions and internal workshops.Drive cultural adoption of Agent-Driven Development practices.Identify and manage resistance to new tools, workflows, and operating models.Ensure new practices become institutionalized rather than remaining isolated experiments.Harvesting, Learning & ScaleDevelop mechanisms for collecting feedback and learnings from early adopters.Identify and capture effective:PromptsOrchestration patternsReusable agent workflowsTurn successful approaches into repeatable practices that can be scaled across the organization.Promote rapid learning and iteration as Agent-Driven Development capabilities mature.Required QualificationsProven experience leading large-scale technical programs involving both significant technical complexity and broad organizational change.Strong understanding of the end-to-end software development lifecycle.Understanding of underlying AI and agent platform capabilities, including:Skills platformCommon Intelligence LayerAgent Teaming & SupervisionRemote InvocationAbility to operate as a systems thinker and connect technical architecture, tooling, organizational processes, and business outcomes.Experience leading operating model transformations.Strong strategic mindset with an emphasis on learning, rapid iteration, and two-way-door decisions rather than premature or irreversible architectural decisions.Exceptional stakeholder management and influence skills.Experience aligning diverse cross-functional organizations, including PD, PM, XD, Platform teams, and external vendors.Experience defining and using metrics to measure program success.Strong understanding of adoption, usage, and engineering productivity metrics.Demonstrated experience leading organizational change management, enablement, and adoption initiatives.Ability to navigate complex, highly technical environments while maintaining alignment around measurable business outcomes.Key Program GoalsProgress Fintech from Level 1 to Level 4/5 Agentic Maturity.Drive toward 3x development productivity.Deliver and operationalize the Agent-Driven Development Dashboard.Increase adoption of agentic tools and workflows across Engineering, Product, and Design.Support 2%–5% labor-budget efficiency gains.Establish scalable training, enablement, measurement, and change-management practices.Build an operating environment where Agent-Driven Development becomes a sustained organizational capability rather than a standalone technology initiative.