Product Specialist (1840)

JOB TITLE: Product SpecialistDEPARTMENT: EngineeringREPORTS TO: Engineering ManagerCLASSIFICATION: ExemptPosition SummaryThe Product Specialist serves as the technical expert for assigned products, supporting design, performance, and lifecycle management. This role bridges engineering, operations, and sales teams to ensure products are technically sound, manufacturable, and aligned with customer requirements.Key ResponsibilitiesTechnical Product OwnershipServe as the technical subject matter expert for assigned products and systemsMaintain in-depth knowledge of product design, materials, specifications, and performance requirementsPartner with sales teams to provide product training, demos, and technical supportSupport product configuration, customization, and application-specific solutionsProactively develop new and improved ideas for designated product lineResponsible for identifying potential markets, customers, or opportunities for growth of product lineEngineering & Development SupportWork with engineering teams on product design, validation, and continuous improvement initiativesAssist in reviewing drawings, specifications, and engineering change requests (ECRs)Support testing, troubleshooting, and root cause analysis of product issuesParticipate in product development and new product processesEnsure documentation aligns with engineering standards and revisionsDevelop and maintain technical documentation (spec sheets, work instructions, manuals)Manufacturing & Operations InterfaceCollaborate with operations to ensure manufacturability, quality, and efficiencySupport implementation of process improvements and cost reduction initiativesAssist with resolving production issues related to product design or performanceWork with quality teams on non-conformances, corrective actions, and continuous improvementProduct Performance & AnalysisAnalyze product performance data, field issues, and customer feedbackIdentify trends and recommend design or process improvementsTrack key product metrics (quality, yield, cost, reliability)Cross-Functional CollaborationAct as a liaison between engineering, sales, quality, and operationsProvide technical support to internal teams and customersTranslate complex technical concepts into practical, actionable insightsSupport training for internal teams on product features and applicationsTravel to tradeshows as needed and provide direct customer interactions regarding productQualificationsQualifications:Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related)2–5+ years of experience in engineering, product support, or manufacturing environmentStrong understanding of engineering principles, materials, and manufacturing processesExperience reading and interpreting technical drawings and specificationsStrong problem-solving and analytical skillsEffective communication skills across technical and non-technical teamsPreferred QualificationsExperience with CAD software (e.g., SolidWorks, AutoCAD)Familiarity with WorkWise ERP SystemExperience with Lean manufacturing, Six Sigma, or continuous improvement methodologiesKnowledge of quality systems (ISO standards, root cause analysis tools, etc.)Physical Demands And Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The role may evolve as the needs of the organization change.This company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.