ADMINISTRATOR L2

Job DescriptionHands-on experience in IT deskside or field support roles.Demonstrated experience supporting end users, VIP stakeholders, and IT leadership teams in a corporate environment.Proven background of success in delivering high-quality IT field services and end-user support.Prior exposure to coordinating or assisting 1st- and 2nd-level desktop or network support teams is an added advantage.Strong track record in sustaining high customer satisfaction levels within an IT service delivery framework.Core Skills & CompetenciesTechnical SkillsFundamental knowledge of cabling, including power and basic network connectivity principles.Ability to analyze, troubleshoot, and resolve standard end-user issues with minimal supervision.Competence in performing ticket analysis, identifying recurring issues, and recommending improvements.Capability to take full ownership of delivery governance, ensuring adherence to SLAs, proper ticket updates, and timely resolution.Operational ResponsibilitiesEnsure all services are delivered in alignment with contractual commitments and organizational standards.Conduct detailed ticket reviews to identify:Repetitive incidentsTrends and patternsPriority-based call volumesTop contributors to recurring issuesParticipate directly in BAU operations when there are delays in SME onboarding or until full SME ramp-up is achieved.Support internal and external technical screening processes to evaluate technical fitment for team roles.Mandatory SkillsDesktop Support. Experience: 1-3 Years. Expected compensation: $37,500 to $83,600, depending on factors such as location, skills, and experience. Eligible for Wipro's standard benefits: medical, dental, disability insurance, paid time off (including sick leave), and other leave options.Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.J-18808-Ljbffr