Customer Service Representative I

At PSA Security, culture isn’t just a buzzword, it’s who we are. We’re a close-knit team who live out our core values of passion, integrity, boldness, and service every day. You’ll find us celebrating one another with quarterly and yearly awards, enjoying complimentary Friday lunches (and the occasional breakfast or dessert spread), and coming together for potlucks and community service projects like building 100+ backpacks each summer for students in need or hosting a holiday canned food drive. Halloween is our biggest holiday—our legendary costume competition gets fierce—and our office vibe is laid back, collaborative, and empowering. We encourage tough questions, bold ideas, and genuine connections. We also take care of our people with a competitive salary and comprehensive compensation package that includes medical, dental, vision, 401(k) with match and safe-harbor contribution, tuition reimbursement, paid parental leave, and PTO. If you’re looking for more than just a job—and want to be part of a team where you’re seen, celebrated, and supported—you belong at PSA!Job SummaryThe Customer Success Representative is an integral part of our support team (reporting to the Customer Success Manager). You will impact the overall success of our company by serving as a cheerful liaison between our customers and vendors, maintaining top-notch relationships.Because we strive to be the single most valued relationship with our customers, you will be highly appreciated and respected, as your work is imperative to our ongoing growth. You are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills with critical thinking abilities.PSA is the world’s largest systems integrator cooperative made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boast over 400 branch locations, employ over 7,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro-audio-visual installations.PSA’s mission is to empower its owners to become the most successful systems integrators in the markets they serve. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs while offering a variety of distinctive services that can enhance any company’s operations.This role is hourly/non-exempt with pay between $21.00 and $24.00 per hour.Essential FunctionsRespond to customers’ needs through various channels: phones and NetSuite CasesAdhere to Standard Operating Procedures and Act as liaison between customers and vendors in processing and follow up on orders and casesProvide accurate lead time of ordersMonitor open orders backlog to provide timely updates to customers of potential order delaysProvide timely shipping/tracking notificationsProvide timely licensing informationPromotes the SAFE approach to provide consistent exceptional customer experiencesSpeed to ServiceAccuracyFollow-ThroughEvery TimeUpholds the company’s brand and core values in a professional mannerOther duties as assigned. Employees are required to follow all job-related directives and perform other tasks as requested by their supervisorMinimum Qualifications & Experience2-3 years customer service experienceAt least one year of data entry/order entry experienceExperience in security or insurance industries is a bonus (but not required)Authorization to work in the USHigh school diploma or GEDExperience with NetSuite is a plusFantastic listening skillsExcellent communication skills, both verbal and writtenCustomer focus, problem solving, people skills, strong computer proficiency and a good phone presenceAbility to learn and adapt quicklyDesire to provide quality customer serviceGreat organizational and time management skills with the capacity to multitask in a fast-paced environmentAbility to work with little supervisionDependable and responsible, with excellent work ethic and team focusProfessional demeanorExcellent at managing expectations and risksPersonal CharacteristicsHonesty and IntegrityAbility to communicate in a professional manner with team members at all levels of the organizationAbility to perform under deadlinesAbility to learn from mistakes, and a love of taking on new challengesHigh level of attention to detailGreat with time management and multi-taskingMust work well in a team environment and/or with little supervisionPositive attitude and drive to reach the common goalPosition Type / Expected Hours of WorkSome flexibility in hours is allowed, but the employee must be available during the “core” work hours based on department needs.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional InformationThis job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.About PSA SecurityPSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio-visual installations.PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations.The PSA Network elevates the industries we serve by providing members exceptional education, networking, services, and connections with technology partners. Be the rising tide!Curious to learn more? Our recruiting team is happy to help at careers@psasecurity.com. Formal applications must be submitted through this posting for consideration.Powered by JazzHRrv71KsTPqJ