Data Analyst

Data Analyst – Dealer ChatLocation: Hybrid – Global HQ, Warren, MIWork Schedule: Hybrid (on-site 3 days per week minimum; additional days as required by the business)Reporting To: Dealer Chat Engagement LeadRole OverviewAs the Data Analyst for Dealer Chat, you will play a key role in shaping and improvings digital dealer engagement experience. You’ll lead analytics and reporting efforts across digital interactions, transforming complex datasets into actionable insights that drive operational performance, dealer satisfaction, enrollment growth, and revenue.This role is ideal for an analytical storyteller—someone passionate about using data to uncover trends, explain performance, and guide business decisions in a fast?evolving digital environment. As reporting needs and tools evolve, you’ll bring flexibility, curiosity, and innovation to your day?to?day responsibilities.Key ResponsibilitiesDevelop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports across all Dealer Chat departmentsAnalyze customer behavior, operational performance, and dealer feedback to identify trends, risks, and improvement opportunitiesLeverage XM Discover to deepen insights and supplement findings with experience management dataCreate compelling data visualizations and dashboards in Power BI to communicate insights clearly to stakeholdersTrend historical data to support annual planning, goal?setting, and measurable performance targetsCollaborate in quarterly analytics forums to share challenges, best practices, case studies, and guiding principlesPartner with teams to define and refine KPI definitions, performance thresholds, and goalsSupport the forecasting team with scheduling analysis and scheduling auditsEducate and coach internal partners on research methods, analytics interpretation, and data literacyFoster a metrics?driven culture that uses insights to guide decisions and improve outcomesParticipate in weekly Dealer Chat operations, coordinator, and support team meetingsPrototype and implement AI?driven solutions, including Generative AI and Agentic AI, to solve business problems and streamline processesRequired QualificationsExcellent verbal and written communication skills, with the ability to present insights to both technical and non?technical stakeholdersStrong analytical skills with experience synthesizing data from multiple sources and systemsAbility to thrive in a high?pressure, collaborative environmentProven ability to multitask, meet tight deadlines, and prioritize strategicallyHands?on experience with Power BI and strong knowledge of data visualization and reporting best practicesStrong background in statistical analysis, including:Reliability analysisAnalysis of variance (ANOVA)Time series analysisCategorical data analysisAdvanced experience with:Anomaly detection, diagnostics, and prognosticsRoot cause analysisDemonstrated experience working with large?scale datasets and complex analytics problemsTechnical SkillsProgramming & FrameworksPython, R, Java, SQLPySpark, PyTorchMachine Learning & AILarge Language Models (LLMs)Generative AI & Retrieval?Augmented Generation (RAG)Reinforcement LearningNatural Language Processing (NLP)Decision Trees, ClusteringData EngineeringDatabricksSQL-based data pipelinesData preprocessing & feature engineeringWhy Join Dealer Chat?You’ll be at the intersection of data, digital experience, and dealer engagement, working on solutions that directly impact dealer relationships and business performance. This role offers exposure to advanced analytics, AI innovation, and cross?functional collaboration—while contributing to a platform that matters to dealers nationwide.#INDOEM