Sr Client Manager

Overview In this role you drive revenue growth by managing a portfolio of strategic accounts within Commercial Services, Retail, and Hospitality. You act as a trusted advisor, expand accounts through cross-sell and renewals, and coordinate across internal teams to deliver business outcomes. You will build executive relationships and lead complex sales cycles while maintaining an active pipeline and optimizing account health. This position emphasizes cross-functional collaboration, client success, and ongoing opportunities in a remote, travel-enabled environment. Compensation / Benefitsremote workcompetitive compensation range ($115K-$213K)medical, dental, and vision insurance with employer contribution401k with company matchpaid time offdisability insurance (short and long term) ResponsibilitiesOwn and manage a portfolio of strategic accounts in Commercial Services, Retail, and HospitalityDrive revenue growth via account expansion, cross-sell, upsell, and renewalsIdentify and pursue new opportunities from BD reps, lead generation, and prospectingDevelop trusted advisor relationships with executive stakeholdersUnderstand client priorities and align NTT DATA solutions to business goalsProactively manage account health and minimize churnBuild and execute strategic account plans for long-term growthCollaborate with internal teams, partners, and vendors to deliver solutionsMaintain accurate pipeline, forecasts, and opportunity records in SalesforceDrive customer satisfaction across the client lifecycleMonitor industry trends and competitive activity for new opportunitiesEnsure governance, financial, and policy compliance while managing riskTravel up to 50% for client meetings and events Key requirements7+ years of experience in client/strategic account management, business development, or quota-carrying salesProven success in revenue growth, account expansion, renewals, and retentionExperience selling technology, consulting, managed services, or digital transformation solutionsExperience with Commercial Services, Retail, and Hospitality industries preferredAbility to lead complex sales opportunities with multiple stakeholdersCross-functional collaboration to deliver customer-focused solutionsStrong track record of building long-term client relationships and customer successWillingness to travel up to 50%Bachelor's degree in Business, Sales, Marketing, or related field, or equivalent experienceExperience using Salesforce.com or a comparable CRM platformExecutive relationship managementEffective communicationNegotiation and influencePresentation and storytellingKnowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offeringsSalesforce CRM proficiency