Vice President, Client Success Team Lead - Chase Media Solutions

JobID: 210688572Category: Sales SupportJobSchedule: Full timePosted Date: 2026-03-16T16:24:16+00:00JobShift:Base Pay/Salary: New York,NY $120,200.00-$155,250.00Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.Job responsibilitiesBuild out the Client Success function for Chase Media SolutionsLead a team of client success managers and associates to deliver excellent service to clientsCollaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targetsPartner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clientsImplement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clientsImplement approach to resolving client issues and escalationsDevelop and maintain a strong understanding of key vertical market trends and customer opportunitiesRepresent Chase Media Solutions at events and serve as a brand and business ambassadorRequired qualifications, capabilities, and skills5+ years of account management experience within the digital media or performance marketing industry2+ years of account management leadership experienceDemonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teamsDeep understanding of the digital media landscape and the role of account management to deliver successful client solutionsStrong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationshipsAbility to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environmentExperience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detailPreferred qualifications, capabilities, and skills* Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel