Logistics Customer Service

Job Description We are seeking a detail-oriented and highly organized Logistics Customer Service Specialist to join our team. This role is responsible for managing customer communications, coordinating logistics processes, and utilizing advanced Excel skills to track, analyze, and report on key operational data.The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is comfortable working with complex datasets to support logistics operations.To be considered for an interview, please make sure your application is full in line with the job specs as found below.Key ResponsibilitiesServe as the primary point of contact for customers regarding shipments, orders, and logistics inquiriesCoordinate and track shipments to ensure timely delivery and resolve any service issuesMaintain and update order and shipment records in internal systemsUtilize advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis) to manage and analyze logistics dataGenerate and distribute daily, weekly, and monthly reports on shipment status and performanceCollaborate with internal teams, carriers, and vendors to ensure seamless operationsIdentify process improvements to enhance efficiency and customer satisfactionInvestigate and resolve discrepancies related to shipments, inventory, or billingQualifications2+ years of experience in logistics, supply chain, or customer serviceAdvanced proficiency in Microsoft Excel is requiredStrong analytical and problem-solving skillsExcellent verbal and written communication skillsAbility to multitask and manage priorities in a fast-paced environmentHigh attention to detail and accuracyExperience with logistics or ERP systems is a plusCompany DescriptionA trusted commercial concrete contractor known for delivering high-quality projects through experienced leadership, strong project controls, and efficient execution. xaygatp With a focus on safety, craftsmanship, and precision, we’re growing and seeking motivated professionals committed to excellence.