Busser / Runner

Position Description The primary responsibility of a Busser/Runner is to assist with the operations of the front and back of house. The Busser/Runner must reset tables in a speedy, professional, and effective manner as guests leave the restaurant; and to bring food and drinks out to customers once they have ordered. Bussers/Runners are also responsible for the grooming of the entire restaurant and its perimeters, supporting service staff with refills and clearing tables, and assisting in the fulfillment of various ticket items. Major Areas of Responsibility Resetting and cleaning around tables after customers leave the restaurant Carrying dishes to and from the kitchen into the service area Maintaining the overall cleanliness of the bakery Assisting service staff with fulfilling orders Managing tickets so as to ensure that all items in a customer’s order are served to them in a timely and courteous manner Job Tasks Obtain service area assignments at the beginning of each shift Promptly greet guests with a smile as they enter the bakery and guide them to the ordering area Quietly and promptly clean and sanitize tabletops, chairs, highchairs, and booths after guests leave Take tableware to dishwashing station and place silverware, dishes, glassware, etc. in appropriate areas for washing Assist in cleaning up spills Constantly check the floor and clean as required Reset and arrange tabletops Inspect restrooms every 15 minutes, clean, and restock as needed Respond appropriately to guest requests and either assist the guest or communicate the request to a service staff member immediately Communicate with service staff members to assure efficient seating, table utilization, and customer service Deliver food and drinks to tables, following all food safety guidelines Restock dining area utensils, napkins, creamers, water pitcher, etc. Smile and thank guests as they are leaving Show flexibility in terms of your schedule to ensure the smooth and efficient operation of the restaurant as directed by the manager or supervisor Maintain a high level of personal cleanliness Be a team player, always helping out fellow employees when possible Maintain regular attendance or punctuality Required Knowledge, Skills, and Abilities Ability to remain calm in a busy and high-stress service environment Excellent personal skills Ability to multitask and have the ability to handle problems in an effective way while maintaining a professional demeanor Ability to work as a team Working knowledge of all menu items so as to assist customers with inquiries about the food they have ordered or will order Food Handler’s Certification required, which can be obtained within the first 30 days of employment Be able to communicate and understand English Physical Requirements Be able to fulfill physical requirements of a Busser/Runner’s job – carrying heavy trays (20 LBs at least) for long periods of time Be able to work in a standing position for long periods of time Work Environment Loud, busy work environment with numerous people seated, standing, and moving around Close working quarters in the service area Frequent contact with hot plates and beverages and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly Schedule Part time work, must be available to work weekends and holidays