Studio Manager

STUDIO MANAGER At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all — unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal. THE ROLE OVERVIEWThe WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture. This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Regional manager.THE RESPONSIBILITIESOwn store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event executionMonitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent. Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.THE QUALIFICATIONS3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking. Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people’s day and set the tone in a positive way in the studioStrategic thinker with ability to connect the studio goals to daily actionsObsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidaysPassionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness productsWTHN VALUESLead with empathy We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful. Empower with educationEmpowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.Details make the differenceWe take great care in the environment and approach every interaction as an opportunity to lift someone’s day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart. (Healing) freedom within a frameworkWe ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.Feedback FuelWe commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness. A collaborative communityWe all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.WTHN Perks!!Complimentary monthly staff acupuncture and herbs35% off all retail products15% off services and products for limited family & friends401KHourly Base PayProduct commission Membership and Package Commission