Application Support Specialist

Why join CompuNet?CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.CompuNet is seeking an Application Support Specialist – Business Applications to administer, support, and maintain the company's line-of-business application portfolio.This role focuses on day-to-day system operation and escalated support. The Application Support Specialist serves as the escalation point for the reactive support team, resolving issues that fall outside documented processes and developing Standard Operating Procedures (SOPs) to enable future resolution without escalation.The role primarily supports existing systems and processes, applying targeted improvements to maintain stability, usability, and supportability.Essential Duties & ResponsibilitiesThe Application Support Specialist – Business Applications will deliver and support the following areas of responsibility:APPLICATION ADMINISTRATION & CONFIGURATIONAdminister and maintain line-of-business applications across CRM, PSA, ERP, and related systemsConfigure roles, permissions, workflows, forms, and system settingsMaintain alignment between system configuration and existing business processesSupport application updates, releases, and configuration changesMaintain documentation of system configuration and workflowsSUPPORT & ESCALATION OWNERSHIPServe as the escalation point for the reactive support teamOwn escalated issues through investigation, resolution, and documentationTroubleshoot issues across systems, integrations, and workflowsDistinguish between user error, configuration issues, and system defectsCommunicate clearly with support teams and stakeholdersSOP DEVELOPMENT & KNOWLEDGE TRANSFERDevelop SOPs for recurring issues and support scenariosTranslate complex issues into clear, repeatable processesEnable reactive support to resolve future issues independentlyMaintain and update documentation as systems evolvePROCESS & ISSUE ANALYSISInvestigate recurring issues to identify root causesApply targeted fixes and configuration updatesIdentify when issues require escalation beyond the roleRecommend incremental improvements to reduce support volumeIdentify opportunities for practical automation where appropriatePROJECT PARTICIPATION & HANDOFF SUPPORTParticipate in solution builds as needed to support transition into operationsAssist with testing and early issue resolutionValidate readiness for operational supportAssume ownership after handoffEducation & ExperienceMinimum Requirements2+ years administering ConnectWise Manage or an equivalent CRM, ERP, or PSA platformDemonstrated experience producing Standard Operating Procedures or similar business process documentation for use by othersExperience researching business processes across multiple stakeholders, systems, and approval chainsDesired ExperienceConnectWise Sell experienceMicrosoft PL-900 (Power Platform Fundamentals) certificationExperience with homegrown, custom-built, or internally developed line-of-business applicationsExperience working alongside Business Analysts or in a Business Analyst capacitySkills & AbilitiesApplication administration discipline across multiple line-of-business systemsTroubleshooting capability and pattern recognition across systems, integrations, and workflowsEscalation judgment with the ability to determine when issues exceed role scopeTechnical writing suitable for SOPs, support handoffs, and stakeholder consumptionCommunication and relationship-building across support teams, process owners, and internal stakeholdersProcess orientation with reliable execution in ambiguous or undocumented situationsOwnership of outcomes including recurring and low-visibility operational workWho we areCompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.