Patient Care Advocate

The Patient Care Advocate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the companys culture and brand image. All team members must be available to work a flexible schedule to include nights, holidays and weekends.Why work for Justice?Because people matter here. Beyond a supportive, collaborative, people-first environment, Justice offers full-time team members receive a robust benefits package that may include medical and dental coverage, company-paid life insurance, short-term disability, an exceptional Employee Assistance Program (EAP), generous Paid Time Off (PTO), and paid holidays.What You'll Do:Sales ResponsibilitiesEnsures the consistent delivery of an exceptional customer experienceAssists customers in product selection based on defined treatment plans and product availabilityAchieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities introduce new and alternative productsContinually develops communication and service skills to increase sales and generate positive reviewsEducates customers on product attributes and usageEnsures customers are accurately logged into the patient tracking systemPerforms sales transactions in compliance with all regulations governing the sale of cannabis productsCompletes accurate sales documentationEnsures transactions are entered in point-of-sale and inventory management systems in compliance with state regulationsAssists in maintaining a safe, clean, and organized dispensary environmentComplies with all Justice Cannabis Co. policies, procedures and practices governing sales and serviceComplies with all safety and security protocols for dispensary staffPerforms administrative tasks (customer profile completion, sales tracking, etc.) as requiredAnswers phones, responds to voicemail, and takes phone ordersEstablishes on-going relationships with dispensary customersCompletes customer profiles to assist in future sales and service opportunitiesMaintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultantsCultural ResponsibilitiesActively models Justice Cannabis Co. s values and code of conductBuilds strong and effective internal, external, and cross-functional relationships.Is committed to creating and maintaining a collaborative, fun, and productive work environmentActively participates in team building and cultural development activitiesModels honesty, integrity, and direct communication in daily tasks and interactionsComputers and TechnologyMust be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft office, and Metrc, etc.)Experience working with Outlook email and Microsoft Office suiteSupervisory ResponsibilitiesThis position does not have supervisory responsibilities.Work Environment and Physical DemandsThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information.Two or more years of experience working in a retail or hospitality environment with cash handling responsibilityDemonstrated passion for delivering an exceptional customer experienceFast-paced, high volume retail sales experience preferredMust be at least 21 years of age and possess a valid drivers license or state IDProfessional written and verbal communication and interpersonal skillsMust have strong organizational skills, high attention to detail and the ability to multi-taskJustice Cannabis is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.Salary$17.50 USD per hourrecblid 9w4236op49prt5y9x8q11hjjyjdcni