Director of First Impressions

Position SummaryThe Director of First Impressions is the welcoming face and voice of our firm. This role is responsible for creating an exceptionally positive, professional, and memorable first impression for every client, visitor, and caller. From the moment someone walks through our doors or picks up the phone, the Director of First Impressions sets the tone for the SEIA experience, one that is warm, polished, and client-centric.This role oversees front-desk operations and provides broad administrative and office support as needed. The Director of First Impressions consistently upholds the highest standards of professionalism, ethics, confidentiality, and regulatory compliance, and models those standards in all interactions with clients, advisors, associates, and staff.Work Schedule: Monday–Thursday, 8:30 am–4:30 pm; Friday, 8:30 am–1:00 pmKEY RESPONSIBILITIESClient & Visitor ExperienceServe as a brand ambassador for SEIA through professional appearance, demeanor, and attitudeGreet all visitors with genuine warmth, natural enthusiasm, and consistent eye contactEnsure accurate name pronunciation and greet visitors by name whenever possibleAsk thoughtful questions that demonstrate sincere interest and familiarity with each visitorCreate a welcoming environment that makes every client feel valued and at easeOffer hospitality services, including hanging coats and offering beverages (water, coffee, tea, soft drinks)Notify appropriate staff of client arrivals promptly and professionallyTelephone & CommunicationAnswer incoming calls with a welcoming tone and voice inflection that conveys priority and careMaintain an upbeat, positive, and solution-oriented demeanor on every callMonitor and manage the general voicemail inbox and route messages appropriatelyOffice & Front Desk Operations Set the standard for professionalism and service excellence across the officeSort and distribute incoming U.S. mailCoordinate UPS shipments and operate shipping softwareMonitor, order, and restock office, facility, and equipment suppliesCoordinate scheduling, setup, and upkeep of conference roomsMaintain cleanliness and organization of common areas and kitchen spacesAdministrative & Team SupportProvide administrative support to staff and advisors as neededAssist with office-wide initiatives and special administrative projectsCoordinate ordering and delivery of office servicesSupport the planning and execution of client and internal office eventsProfessional StandardsConsistently adhere to firm policies, legal and regulatory requirements, and ethical standardsInteract with all clients, staff, associates, and advisors with professionalism, respect, and discretionDemonstrate initiative, attentiveness, and a proactive approach to anticipating needsQUALIFICATIONSStrong verbal and written communication skills with attention to detailWarm, friendly, and professional attitudeExcellent interpersonal, organizational, and customer service skillsAbility to multitask and manage front-office responsibilities effectivelyProficiency with Microsoft Word, Outlook, Excel, and OneDrive; comfortable using office technologyHigh school diploma or equivalent; prior administrative or customer service experience preferred