Operations Project Manager – Dedicated Logistics

Operations Project Manager – Dedicated LogisticsLocation: Travel-based (up to 50%)Reports to: Director of ProjectsCompensation: $80,000-$85,000 plus incentives, based on experienceEmployment Type: Full-Time | ExemptAbout The RoleTCI is seeking an Operations Project Manager to lead the successful launch, transition, and stabilization of new dedicated trucking operations. This role is critical to our growth strategy and serves as the operational quarterback during high-visibility customer startups.You will lead cross-functional project execution, develop scalable operating procedures, train and onboard operational teams, and ensure new accounts are positioned for long-term success. This is a hands-on, travel-based role ideal for someone who thrives in startup environments, enjoys being on-site, and knows how to bring structure to complex operations.What You’ll OwnDedicated Account Startups & TransitionsLead end-to-end execution of new customer startups and operational transitionsServe as the primary on-site leader during startup stabilization (typically 30–60 days per location)Conduct customer transition calls and manage ongoing communication throughout the startup lifecycleReview startup outcomes with customers and internal stakeholdersProject & Cross-Functional LeadershipManage, track, and execute all assigned company projects and new account startupsCoordinate closely with Operations, IT, Billing, Safety, Recruiting, and LeadershipProvide weekly status updates to the Director of Projects on progress, risks, and next stepsStep in to manage accounts with vacant leadership on short notice, when neededSystems, SOPs & Data IntegrityDevelop and document SOPs for:Dispatch workflows (live and manual)Required data entry in McLeodDaily data reconciliationPartner with IT to establish data extraction processes to support Billing’s weekly invoicingOperate as a superuser across TCI systems to ensure accuracy, adoption, and consistencyTraining & Team DevelopmentHire, onboard, and train startup teams including:DriversDispatchersDriver ManagersAdministrative staffManage and execute the 5-week training program for new operational leadersEnsure Operations Training Manuals are completed and signed offSupport and execute Manager Trainee and Dispatcher training initiativesCompliance & Operational ExcellenceEnsure all operations comply with DOT regulations and Hours of Service requirementsMaintain strong oversight of safety, payroll, invoicing, maintenance, and P&L fundamentalsModel ethical leadership, accountability, and attention to detail in all workTravel & Schedule ExpectationsUp to 60% travel, primarily during startup and transition phasesTravel may occur on short notice based on business needsWork hours and schedules are determined by project and account requirementsRegular on-site presence is essential to success in this roleRequired Experience & QualificationsStrong background in dedicated trucking or fleet operationsHands-on experience with account startups, transitions, or operational turnaroundsSolid understanding of DOT regulations and Hours of ServiceProven ability to manage multiple projects, deadlines, and stakeholdersStrong data literacy and analytical problem-solving skillsExcellent written and verbal communication skillsHigh level of organization, discipline, and follow-throughComfortable leading teams without direct authorityWillingness to travel extensively and work in dynamic environmentsRequiredSystems ExperienceMcLeod (operational use, data entry, reconciliation)Preferred / TrainableSamsara (including safety cameras)IdelicTenstreetTrainualMcleodBilling and data extraction workflowsWho Thrives In This RoleSelf-driven, disciplined, and highly accountableEnergized by startup environments and operational problem-solvingComfortable being “the person” on-site when things are new or evolvingNaturally organized with strong follow-up and follow-throughGenuinely interested in project management, training, and team developmentWhy Join TCIFamily-owned company proudly serving customers since 1978Strong commitment to safety, ethics, and transparencyPositive, passionate team with a true “Can Do” attitudeOpportunity to play a visible role in company growth and customer successWork alongside leaders who value accountability, innovation, and peopleSince 1978, TCI Transportation has been dedicated to serving our clients in the only way we know how – with integrity, passion, and ingenuity. We’ve spent the past 4 decades expanding our locations from coast to coast and have been aggressively adding new services for our clients to help them grow their businesses as effectively and efficiently as possible. Our story has a long history, and yet we have only just begun.