Client Services & Scheduling Coordinator

CLIENT SERVICES & SCHEDULING COORDINATOR The Studios Brookhaven Brookhaven, GA Full-Time | Hybrid Schedule Monday-Thursday In Studio Friday Work From Home Salary Range: $43,000-$50,000 Based on Experience About The Studios Brookhaven The Studios Brookhaven is Brookhaven's home for the arts and athletics. We serve hundreds of families each week through Musical Theatre, Dance, Ninja, Aerial Silks, Group Piano, Private Music Lessons, Jiu Jitsu, Preschool Programs, Summer Camps, and more. Our mission is simple: to inspire confidence, creativity, and connection while providing an exceptional experience for every family we serve. As our organization continues to grow, we are seeking a Client Services & Scheduling Coordinator to help ensure every family feels welcomed, supported, and cared for from their first inquiry through their years with us. About the Role This is not a traditional receptionist position. This role serves as the primary owner of the family experience at The Studios Brookhaven. You will be the person helping parents navigate schedules, answer questions, solve problems, register for programs, and feel confident that their children are in great hands. The ideal candidate enjoys helping people, communicating with families, solving scheduling challenges, and creating order in a fast-paced environment. If you are the person who naturally takes ownership, follows through, and enjoys making people's lives easier, we'd love to meet you. Primary Responsibilities Manage student scheduling and lesson assignments Coordinate schedule changes, makeups, and reschedules Respond to parent inquiries via phone, email, and text Manage and maintain the studio's general inbox Assist prospective families with registration and enrollment Follow up with new leads and inquiries Answer billing and account questions Update student information and schedules within our registration software Communicate schedule changes with instructors Assist with birthday party and special event inquiries Support overall client experience and family retention efforts Serve as a visible and helpful presence during peak afternoon and evening hours What Success Looks Like Families receive prompt and professional communication Scheduling issues are resolved quickly and accurately New families experience a smooth enrollment process Parent concerns are handled proactively Studio leadership can trust that details are followed through to completion Families feel genuinely cared for and supported Qualifications Excellent written and verbal communication skills Strong organizational and time management skills Exceptional attention to detail Friendly, positive, and professional demeanor Strong customer service mindset Ability to manage multiple priorities simultaneously Comfortable learning new software systems Ability to work independently while collaborating with a team Preferred Experience School administration Educational programs Childcare or youth programs Performing arts organizations Church administration Scheduling or office management Customer service or client relations Schedule Monday-Thursday: Approximately 11:00am-7:00pm in studio Friday: Work from home focusing on scheduling, communication, administrative projects, and inbox management. Required to be available on Slack for the full day. Occasional support for performances, showcases, special events, and registration periods may be required. Why Join Us? Positive and supportive team culture Opportunity to make a meaningful impact on children and families Hybrid work schedule Growth opportunities within a rapidly expanding organization Collaborative leadership team Work that is both challenging and rewarding Growth Opportunity This position is designed as a long-term growth role. As The Studios Brookhaven continues to expand, opportunities for increased responsibility and advancement will be available for the right candidate. To Apply Please send your resume, desired compensation, and a brief note explaining why this position interests you and what makes you a great fit for The Studios Brookhaven. Pay: $43,000.00 - $50,000.00 per year Benefits: Paid time off Professional development assistance Work Location: Hybrid remote in Brookhaven, GA 30329