Desktop Technician III

OverviewThe Desktop Technician III provides advanced Tier II/III technical support and operates independently with minimal supervision, resolving moderately complex technical issues.Key ResponsibilitiesProvide advanced desktop and end-user support for hardware, software, and peripheralsTroubleshoot and resolve issues related to desktops, laptops, mobile devices, and network connectivitySupport Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail)Install, configure, and maintain hardware and software systemsSupport specialized applications such as GIS, AutoCAD, or other business applicationsDocument incidents, resolutions, and system changes in a ticketing systemCollaborate with IT teams to resolve escalated issuesQualificationsAssociate degree or equivalent combination of education and experienceMinimum of 3 years of related technical experienceExperience supporting:Desktop and laptop systemsMobile devicesPrinters and scannersLAN, servers, and network switchesAbility to troubleshoot hardware and software issues independentlyWorking knowledge of Microsoft Office and Google WorkspaceAbility to work with minimal guidanceMust be a U.S. CitizenMust have the ability to obtain and maintain a government security clearance