Apple L1 Support Engineer

L1 Support EngineerSan Francisco CA 94105 (5 days onsite)12 MonthsJob Description:The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.What you’ll do:You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.Responsibilities:Coordinate sending and receiving IT equipment via our vendorsTroubleshoot and resolve software issues for Mac and PCKnow when to escalate complex issuesSupport various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and moreIdentify Mac and PC hardware issues, work with external vendors to provide repairs and replacementsTroubleshoot basic network issues (DNS, VPN, and WiFi)Requirements:Strong Apple support experienceJAMF MDM experienceDesire to learn new technologies and skillsAbility to handle support tickets in line with SLAsBonus points:Zoom Room configuration experienceExperience supporting large meeting AV needs