General Manager

General Manager - DRYmedic Restoration Services (Bloomfield Twp, MI)DRYmedic Restoration of Bloomfield is seeking a strong, disciplined leader to run our flagship Michigan operation. This role owns sales performance, margin management, and full P&L accountability, and requires a leader who can bring urgency to support the team and customers. As the location directly adjacent to Franchise HQ, this branch must operate as the model for the entire DRYmedic system.Key Responsibilities Leadership & Team ManagementLead and motivate a team.Set clear expectations, hold team accountable, and build a culture of urgency and professionalism.Recruit, interview, and approve all hires; ensure ongoing training and development.Sales & Financial OwnershipOwn the P&L, margins, and overall financial performance.Drive sales growth across mitigation, contents, and restoration divisions.Ensure accurate job costing, budgeting, and forecasting.Operational ExecutionEnsure adherence to the DRYmedic system, processes, and brand standards.Oversee permitting, compliance, and job documentation.Conduct ride-alongs and jobsite inspections to ensure quality and safety.Maintain a strong Health, Safety & Environmental culture.Customer ExperienceLead with urgency; customers call us in moments of crisis.Uphold the 100% satisfaction guarantee and resolve issues same-day.Review customer feedback daily and ensure exceptional service delivery.Marketing & CollaborationPartner with Marketing to execute local and digital media strategies.Work closely with shared services (call center, fleet etc.) to meet daily sales and service goals.Collaborate with Franchise HQ to ensure this location sets the standard for the network.QualificationsActive Michigan Builder's License (required).Proven leadership experience in home services, construction, restoration, or related industries.Strong sales leadership and financial management skills.Ability to lead teams through change with clarity and consistency.Excellent communication, coaching, and customer service abilities.Knowledge of local business, permitting, and employment laws (or ability to learn quickly).