Director of Customer Service and Logistics

A business‑to‑business distributor supporting commercial and industrial operations is seeking an experienced customer service leader.Key Responsibilities:Provide strategic leadership to a customer service organization supporting long‑term customer accounts and ongoing order fulfillmentOversee service operations tied to order processing, production coordination, and delivery executionServe as the primary escalation point for account‑level and systemic service issuesPartner closely with operations, warehouse, drivers, and sales leadership to ensure consistent account executionMonitor service performance across accounts to identify recurring issues, root causes, and operational trendsDrive practical, cross‑functional improvements to workflows, communication, and handoffs to reduce repeat issuesDevelop and coach supervisors and frontline leadership to strengthen accountability, ownership, and service consistencyAlign customer service priorities with broader operational and business objectivesRequirements: Bachelor’s degree in a business‑related field preferredSeveral years of experience in customer service, including prior people leadershipExperience setting direction and using performance metrics to drive improvementSolid technical aptitude with the ability to learn new systems and support team adoptionEffective problem‑solving and decision‑making skillsStrong numerical and analytical capability