Referral Coordinator

Referral Coordinator (Therapy) Referral intake & patient scheduling | Therapy | $18-24/ hrKey Responsibilities Receive and enter referrals from MedSender into TownSquare and HomebaseTriage and tag service type — therapy, med mgmt, psych testingContact patients same day — confirm service interest and insuranceMatch patient to correct provider based on insurance, location, availabilitySchedule appointments for mental health therapyManage 8-attempt follow-up queue over 2 weeks for unreached patientsField inbound callbacks from Therarep queue same business dayDischarge patients after 8 failed contact attempts and notify referring practitionerRequired Qualifications Associate's or bachelor's degree in health sciences, psychology, or related fieldClinical literacy — familiarity with mental health service types and terminology1+ year experience in medical or behavioral health administrative roleStrong phone communication and patient-facing skillsHIPAA knowledge and compliance awarenessPreferred Qualifications Experience as a Behavioral Health Technician (BHT) or medical schedulerFamiliarity with MedSender, Square, or similar platformsExperience in multi-department or multi-location practiceBilingual a plus