Lead Host / Guest Experience & Reservations Lead - $18-$25+/ hour (based on experience!)

GRASSA GRAMMA IS HIRINGGuest Experience & Reservations Lead(Lead Host / Door Lead / Hospitality Coordinator)At Grassa Gramma, the front door is everything.We are not looking for "just a host."We are looking for someone to OWN the guest experience from the very first moment.Grassa Gramma is one of Louisville's most immersive and beloved restaurants - a high-energy Italian dining experience where guests feel transported straight into Italy. From the piazza atmosphere to the warm hospitality, our goal is simple:Make every guest feel like they just walked into their Italian grandmother's home.We are looking for a charismatic, organized, hospitality-obsessed leader to run our front door operation five nights per week.This position is ideal for someone who:Loves people and thrives in a high-energy environmentHas an incredible presence and personalityUnderstands hospitality at a deep levelIs highly organized and detail-orientedCan manage both guest experience AND reservation logisticsWants long-term growth opportunities in hospitality, marketing, or operations leadershipCompensation:$18-$25+ per hour(Pay based on experience, availability, professionalism, and leadership ability)What You'll Be Responsible For:***Leading and owning the host stand experienceManaging reservations throughout the day using OpenTableMaximizing seating opportunities and managing the reservation book strategically***Greeting guests warmly and creating an unforgettable first impressionManaging waitlists, guest flow, and seating pacingAnswering phones and responding to guest inquiries professionallyEnsuring voicemails and missed calls are returned promptlyPassing large party and private event inquiries to our events teamLeading and managing the hourly host teamMaintaining a polished, organized, beautiful host stand***Helping ensure every guest leaves happy, welcomed, and excited to returnWhat We're Looking For:OpenTable experience strongly preferredStrong communication and organizational skills***Natural warmth and confidenceAbility to multitask in a fast-paced environmentLeadership mentality and accountability***Professional appearance and polished presence***A genuine love for hospitality and peopleGrowth Opportunity:This role is not just a "host position."For the right person, this can grow into:Guest Experience ManagementMarketingRestaurant Operations LeadershipEvent & VIP Guest CoordinationMulti-unit hospitality leadership opportunities within Belle Noble RestaurantsIf you love hospitality, love people, and want to be part of one of Louisville's most exciting restaurant groups, we'd love to meet you.