Api Integration & Support Engineer

OverviewWe are seeking a skilled API Integration & Support Engineer responsible for end-to-end API implementation, troubleshooting, and maintenance. This role focuses on ensuring seamless connectivity between systems and applications through well-designed, secure, and reliable APIs. The ideal candidate will have hands-on experience in both API development and in diagnosing integration or performance issues across environments.ResponsibilitiesProvide technical support for clients, diagnosing and resolving integration issuesCollaborate with product teams to understand integration requirements and propose solutionsDocument API workflows, integration processes, and technical specificationsMonitor API performance and implement optimizations for improved efficiencyConduct testing and validation of API integrations to ensure functionality and reliabilityStay updated with industry trends and best practices in API development and integrationImplement, configure, and maintain APIs across internal and external systemsTroubleshoot API connectivity, authentication, and data exchange issues between platforms.Monitor API performance, logs, and error responses to identify and resolve root causes quickly.Work closely with internal teams and third-party vendors to resolve integration problems and ensure data consistency.Minimum RequirementsBachelor's degree in Computer Science, Information Technology, or a related field2+ years of experience in API integration and support rolesSolid understanding of web technologies (HTTP, XML, JSON, etc.)Experience in version control systems (Git, SVN, etc.)Experience integrating APIs with ERP, CRM, or eCommerce systems.Proven experience in API troubleshooting, including analyzing logs, monitoring tools, and API traffic.Preferred RequirementsMaster's degree in a relevant fieldExperience in cloud services (AWS, Azure, GCP) for integration purposesFamiliarity with Agile methodologies and tools (Jira, Trello, etc.)Certifications in API management or integration technologies