Associate Manager, Account Management

Associate Manager, Account Management- Residential Home Performance ProgramLocation: Delaware Remote - candidates must be in or willing to relocate to Delaware to be considered.Ready to make a difference?The Associate Manager, Account Management supports the Residential Home Performance Program by developing and managing contractor networks and field teams to ensure high-quality delivery of residential Home Performance projects. Serving as the primary link between program leadership, trade allies/contractors, and internal teams, this role drives participation and energy-savings outcomes by translating program requirements into on-the-ground execution, elevating issues, tracking performance, and enabling continuous improvement. Why you will love working here:Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing:Recruit, train, establish relationships, and support residential HVAC, insulation, and home-performance contractors. Conduct outreach via field visits, presentations, and contractor engagement. Support program events and stakeholder outreach. Oversee field verification teams ensuring program compliance and installation quality. Coordinate QA/QC inspections, remediation needs, and customer-facing issues. Track market conditions and contractor performance to improve program outcomes. Collaborate with internal program leadership, operations, and marketing teams. Provide application quality review support What we need you to have (minimum qualifications):5+ years of experience with residential energy efficiency or HPwES programs Must be located or willing to relocate to the state of Delaware BPI Building Analyst Professional Certification (or willingness to obtain within 90 days) What we would like you to have:Bilingual English/Spanish Knowledge of HVAC, building envelope, and whole-home performance. Ability to analyze program data and field inspection outcomes. Strong communication and contractor relationship-building skills. Excellent communication and ability to present IndeedLI-CC1Working at ICFICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,111.00 - $137,889.00 Delaware Remote Office (DE99)