Print Production & Retail Associate

Job Description *** MUST COMPLETE QUESTIONNAIRE TO BE CONSIDERED, it will either prompt you to do it during the application or email it to you afterward. ***We are seeking a versatile, customer-focused part-time Print Production & Retail Sales Associate to support both our growing print operation and day-to-day retail store activities. This role is ideal for someone who is comfortable in a fast-paced customer service environment, has a strong eye for design, and is confident using both traditional graphic design tools and newer AI-powered creative tools to work efficiently.In this position, you will assist customers with a wide range of retail services, including Amazon returns, UPS drop-offs, domestic and international shipping, copies, scanning, faxing, and other business service needs. You will also support our print department by helping create, edit, and prepare files for production, with an emphasis on speed, accuracy, and quality.We are looking for someone with working knowledge of Adobe Creative Suite, especially Photoshop and InDesign, and familiarity with AI-assisted design workflows. Experience writing clear prompts and using tools such as ChatGPT and/or Google Gemini to quickly generate and refine ideas or images is a major plus. Prior print production experience — including items such as business cards, postcards, wide-format printing, or bindery — is highly preferred, though not required.This is a great opportunity for someone who wants to grow with a developing print business. If you exceed expectations, there is potential for advancement into a full-time Print Production Manager / Graphic Designer role (this could happen pretty quickly).Key ResponsibilitiesDeliver outstanding customer service in person and over the phoneProcess Amazon returns, UPS drop-offs, and domestic/international shipments, open mailboxes, etc.Assist customers with copies, scanning, faxing, binding, laminating, and related servicesRecommend and upsell products and services based on customer needsUse Adobe software and AI tools to help create or refine print-ready designsSupport print production for a variety of materials, including marketing and business documentsOperate store equipment, software, and point-of-sale systems accurately and efficientlyMaintain a clean, organized, and professional work environmentLearn all aspects of store operations and assist wherever neededPreferred QualificationsRetail or customer service experienceStrong computer and internet skillsWorking knowledge of Adobe Creative Suite, especially Photoshop and/or InDesignFamiliarity with AI design tools and prompt-based image generationPrint production experience is a strong plusFriendly, professional, and genuinely helpful attitudeFast learner with a willingness to grow into additional responsibilitiesBilingual in Spanish is a major plusHigh school diploma or GED requiredAble to lift 40+ poundsWhat We're Looking ForThe ideal candidate is dependable, adaptable, and eager to learn. Packing and shipping skills can be taught, so prior UPS Store experience is not required. We value strong communication, problem-solving ability, attention to detail, and a willingness to take initiative in both customer service and print production.