ACS- Bilingual Spanish Call Center Telephone Banker- Jacksonville, FL

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals. Key responsibilities include addressing card servicing and sales opportunities, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Job expectations include building, deepening and retaining relationships, managing risk and creating a positive client experience.Responsibilities:Works with clients to uncover needs for credit and short term lending while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needsResponds to customer inquiries and concerns, creating customized solutionsSells and fulfills banking products including credit cards, lending needs, checking and savings accounts.Identifies client needs for licensed sales functions, making referrals to Line of Business partnersManages risk in every business, product, and service transaction leveraging available toolsCreates positive client experience through active listening and addressing questions and concernsRequired Qualifications:Displays passion, commitment and drive to deliver an experience that improves our clients’ financial livesCommitment to teamwork and the flexibility to work the schedule, including weekends and holidaysAbility to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objectionsComfortable receiving ongoing performance feedback and coachingComfortable with ongoing change and learning new technology/processesMinimum of an intermediate level of proficiency with computersSelf-motivated with excellent organizational skillsStrong decision-making and problem-solving skillsBilingual Spanish requiredDesired Qualifications:Ability to support and provide card solutionsExperience in the banking/financial industryExperience working in a call centerSales Experience (upselling and cross-selling) and/or experience in telephone salesSkills:Attention to DetailClient Experience BrandingCustomer and Client FocusInterpret Relevant Laws, Rules, and RegulationsAdaptabilityClient Solutions AdvisoryIssue ManagementProblem SolvingActive ListeningReferral IdentificationMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentTraining/Start Date: Monday July 6, 2026Training Schedule: Monday- Friday 9:00am- 5:30pmVarious 1st and 2nd shift schedules available after trainingShift:1st shift (United States of America)Hours Per Week: 40