Bilingual Customer Service Representative

LHH Recruitment Solutions is partnering with a growing company in Phoenix, AZ that is looking for a full-time Bilingual Customer Service Representative (Spanish/English) to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience.As a Bilingual Customer Service Representative, you will be the first point of contact for customers both inbound and outbound.Key ResponsibilitiesAnswer inbound calls, make outbound calls, and emails with customers.Guide customers through the order processing and product details.Document all interactions in the CRM system with accurate data entry and attention to detail.Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.Deescalate calls as neededTranslate bilingual Spanish calls and written emails to Spanish/EnglishAssist with outbound calls for follow-ups.Customer account management and verification of information.Process payments accordingly and provide receipt via email to the customerAssist with any troubleshooting tier one support for the customer.Support special projects as needed.Required QualificationsHigh school diploma or equivalent is required.2+ years of customer service experience or call center experience, preferably in insurance or healthcare industries.Strong communication and problem-solving skills.Proficiency in Microsoft Office and CRM systems.If you meet the minimum requirements and interested in this position apply now!Pay Details: $20.00 to $23.00 per hourSearch managed by: Morgan RossBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.