Customer Service Representative

Healthcare shouldn't be something you worry about when taking care of your family.That's why when you join Redirect Health, your healthcare costs nothing out of your paycheck-and the same is true for your spouse and children.No monthly premiumsNo deductiblesNo surprise medical billsMost team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.This isn't a perk.It's part of our mission.Who We AreRedirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.We help real people navigate a system that is often confusing, expensive, and frustrating-and we do it with empathy, accountability, and simplicity.If you want your work to matter to families every single day, you'll find purpose here.How We Work (Our Core Values in Action)At Redirect Health, our values guide how we show up for each other, our clients, and our members.We do our best work when we:Obsess Over PeopleWe are always helpful, friendly, and human.Own It to CompletionIf we take something on, we see it through.Always Improve & AdaptWe learn quickly and adjust without ego.Always Start with "Yes, We Can Help You"We lead with solutions and figure out the rest.Succeed as a TeamWe win together through trust and collaboration.Detest Waste & Unnecessary ComplexityWe remove friction so we can focus on what truly helps people.If these values resonate with you, you'll feel at home here.About This RoleMember Experience Operator exists to make sure our members feel supported, heard, and confident as they navigate their healthcare-especially in moments when they need help the most.In this role, you will:Serve Redirect Health members and internal care teamsBe responsible for timely, compassionate member support, accurate documentation, and smooth care coordinationDirectly impact how safe, supported, and confident members feel when accessing careThis is a hands-on role for someone who:Enjoys helping people, problem-solving in real time, and following clear processesTakes ownership and follows throughWants their work to have real-world impactWhat You'll DoIn this role, you will:Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accuratelySupport: Members by helping them navigate care, answering questions, and following up so nothing falls through the cracksCollaborate with: Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next stepsImprove: Member experience, response times, and care navigation through attention to detail and process awarenessAdvocate for: Members by starting with "Yes, we can help you" and raising your hand when something isn't workingA strong performer in this role is known for:Creating calm, reassuring experiences for membersStaying attentive to both details and emotionsConsistently meeting response-time expectations while delivering compassionate careHow Success Is MeasuredSuccess in this role is measured by:Responsiveness to incoming calls and textsAccuracy and completeness of documentation in the EMRMember confidence and satisfaction with their care experienceStrong teamwork and communication with care and operations teamsWhat We're Looking ForWe're looking for someone who:1 Year of experience in a Customer Service related role, Required.1 year of telephonic customer service with heavy call volume, Required.Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred.Bilingual (Spanish/English), Highly Desired.High School Diploma or GED, required.A commitment to compassionate, team-centered care.Various skills and backgrounds welcome!Why Join Redirect HealthWhat "Free Healthcare" Actually MeansWhen we say free, we mean no money out of your paycheck and no cost when you need care:No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximumsThis benefit alone can save families tens of thousands of dollars.What You'll EarnSalary range: $16.67-$20.00FREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?