Client Support

Client: FL Government AgencyPosition: Client SupportTerm: May 2026 - June 2027 with renewalPay: $50/HrLocation: On site 100%Tallahassee, FloridaWork Authorization: USC and FC ONLY Education: A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Experience: 3+ years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; andExperience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environmentExperience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);Experience with installing and troubleshooting 3270 emulation software;Experience using imaging software for deploying desktop PCs;Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;Responsibilities:Configure and install software for IT user desktops and laptops;Perform software installations and rollout of new software packages, upgrades, and new desktops hardware;Maintain desktop software and hardware;Support the mobile workforce;Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;Troubleshoot problems using scripts and checklists as guides;Escalate to Tier 3 support technical support;Documents problems and resolutions;Perform end-user training, as required;Provide quality customer service;Participate in the testing and evaluation of new desktop packages; andImplement prototypes to validate technical requirements and vendor specifications