Technical Support Engineer

Location: In-Person | Largo, FL Schedule: Monday–Friday | 8:00 AM–5:00 PM Company: Affordable Computer Solutions (ACS) About ACS Affordable Computer Solutions is a Managed IT Services Provider with over 17 years of experience delivering reliable IT, cybersecurity, and cloud solutions. We value strong client relationships, teamwork, and consistent service. Position Overview We’re hiring a Tier 2 IT Technician with MSP experience to handle escalated support, assist with projects, and support both remote and on-site client environments. This is a hands-on, in-person role working closely with Tier 1 and Tier 3 technicians. Responsibilities Resolve escalated Tier 2 support tickets Provide remote and occasional on-site support Support Microsoft 365, Windows Server, Active Directory, networking, Wi-Fi, printers, and backups Assist with deployments, upgrades, and migrations Document work in ConnectWise and IT Glue Communicate clearly with clients and internal teams Tools & Technologies ConnectWise (Manage, Automate, Control) Datto Networking & Backup Ubiquiti / UniFi Microsoft 365, Azure, Intune Qualifications 2–4 years MSP or fast-paced IT support experience Solid networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Strong customer service and communication skills Comfortable with hardware installs and network closets Compensation & Benefits Competitive salary based on experience Paid time off and paid holidays Monday–Friday schedule Growth opportunities into Tier 3 or project roles Job Type: Full-time Pay: $35,000.00 - $45,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Largo, FL 33771 (Preferred) Ability to Relocate: Largo, FL 33771: Relocate before starting work (Preferred) Work Location: In person