Front Desk Agent

**Additional Information****Job Number** 26058224**Job Category** Rooms & Guest Services Operations**Location** Renaissance Philadelphia Downtown Hotel, 401 Chestnut St, Philadelphia, Pennsylvania, United States, 19106VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20Philadelphia%20Downtown%20Hotel%2C%20401%20Chestnut%20St%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019106)**Schedule** Full Time**Located Remotely?** N**Position Type** Non-Management**Expiration Date:** 06/27/2026**Additional Information:** This hotel is owned and operated by an independent franchisee, PM Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.As a Front Desk Agent or Guest Services Representative, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.ResponsibilitiesAssist guests efficiently, courteously, and professionally at all timesMaintain a high level of service and hospitality standardsPromptly address guest concerns and ensure satisfaction in a timely mannerPost guest charges, collect payments, and follow cash handling proceduresHandle guest mail and messages with respect to privacy and professionalismStay knowledgeable about the Renaissance brand, travel programs, and special offersCommunicate guest feedback effectively to departments and managementRespond quickly to calls, lobby visitors, and team members needing assistanceMaintain full knowledge of hotel safety and emergency proceduresQualificationsHigh school diploma or equivalent preferredPrior hospitality or customer service experience is a plusStrong interpersonal and communication skillsAbility to multitask and remain professional in a fast-paced environmentDetail-oriented with strong organizational skillsFlexibility to work varied shifts, including evenings, weekends, and holidaysHourly - $17-20_This company is an equal opportunity employer._frnch1