Overnight Front Desk Agent - Full-Time

DescriptionOvernight Front Desk Agent (Full-Time, 11 pm-7 am)We are seeking a reliable and customer-focused Night Front Desk Agent to join our team. This is a full-time, overnight position with scheduled hours from 11:00 PM to 7:00 AM, including weekend availability. If you enjoy a quieter, more independent work environment while still delivering exceptional guest service, this role is an excellent opportunity. While previous hotel experience is not required, prior front desk or customer service experience is highly preferred. About the RoleThis position functions as a traditional Front Desk Agent, but during the overnight shift. You will be the primary point of contact for guests, ensuring a safe, smooth, and welcoming experience throughout the night. Responsibilities• Greet, assist, and communicate with guests in a friendly and professional manner • Handle check-ins, check-outs, reservations, and guest inquiries • Complete nightly audit tasks and reconcile the day's financial activity (training provided) • Process payment transactions and prepare reports for management • Maintain lobby and front desk cleanliness and ensure overnight security procedures • Address guest concerns and manage service requests as needed • Support light administrative and operational tasks during slower overnight periods • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process • Make sure every hotel guest has a pleasant stay • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management • Complete additional bookkeeping, administrative, and accounting procedures as requested Qualifications• Customer-service mindset with great communication skills • Strong attention to detail and ability to work independently • Comfort with basic computer skills and learning hotel systems • Reliability-someone who thrives in an overnight schedule • Previous front desk experience is highly preferred, but we are willing to train the right candidate • Overnight shift; requires flexible hours • Proficiency with computers is required; experience with reservation and accounting software is desired • High school diploma or equivalent required; some college preferred • Experience in the hospitality industry or guest services is preferred, but not required • Great communications. and excellent customer service skills are required