Service Engineer

Evaluate failed mechanical seals and prepare detailed Seal Failure Reports with findings and application recommendations.Log seal failure data to support future reliability trend analysis and corrective action planning.Review application information and recommend seal types, materials, or design changes to support safe and effective performanceSupport latent and root cause analysis (L/RCA) initiatives and assist with warranty response efforts when technical issues arise.Troubleshoot product and system issues-remotely and onsite-and document findings and recommendations in technical reports.Provide field support for seal installation and performance-related issues as needed.Collaborate with service, design, and manufacturing teams to ensure timely and accurate repairs.Deliver customer presentations and product training; assist with continuous improvement projects and development of sales tools and technical guidelines.Qualificationsarrow_rightBachelor's Degree in Mechanical Engineering required.Minimum of 5+ years of experience in a similar or related role involving mechanical seals or rotating equipment.Strong analytical skills with the ability to assess failures, interpret technical data, and solve problems effectively.Excellent communication, interpersonal, and organizational skills with a customer-focused approach.Demonstrated ability to work collaboratively within cross-functional teams in a fast-paced environment.Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Project Management tools, Access, or CAD is a plus.Flexible work habits and strong self-motivation, with a commitment to quality and service excellence.Ability to travel up to 10%, including visits to customer facilities as required.The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.