Dealership Operations Manager

Operations Manager Location:Cambridge, OhioCompany: Southeastern EquipmentEmployment Type: Full-Time, Exempt, 100% onsiteAbout Southeastern EquipmentSoutheastern Equipment exists to help our customers win.We do that by delivering equipment, parts, and service with speed, urgency, and a level of care that stands out. Our team lives by four core values: Hustle, Passion, Customer Focused, and Thoughtful.The RoleThis is not a back-office operations role.This is a front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.You will lead Parts and Servicebut more importantly, you will own the customer experience and the pace of the business. You set the tone for responsiveness, accountability, and follow-through.If you naturally lean toward action, relationships, and resultsyou'll fit. If you prefer maintaining systems over pushing outcomes, you won't.Compensation is base 90-120Kyearly and the ability to earnperformance incentives of 15-20K yearly.What You'll OwnDrive Revenue & GrowthOwn Parts and Service sales performancethis is a revenue role, not just an operations roleActively engage customers, build relationships, and identify opportunities to grow the businessPartner closely with Sales and PSSR teams to support deals and create momentumCreate Urgency in the BranchSet and enforce a high standard for speed and responsivenessEliminate bottlenecks that slow down repairs, parts fulfillment, or customer communicationEnsure machines move through the shop quickly and are sale-ready without delayLead the TeamLead, manage, and hold accountable: Parts, Service, and support staffDevelop a team that is customer-focused, responsive, and solution-orientedSet clear expectations and address issues directly and quicklyOwn The Customer ExperienceBe the escalation pointand solve problems fastBuild trust with key customers through visibility and follow-throughEnsure every interaction reflects our commitment to helping customers winRun a Tight OperationDeliver strong financial performance (Parts & Service profitability)Maintain a clean, safe, and organized facility (5S standards)Coordinate with Sales, Rental, and other teams to keep the business movingHow You'll Be MeasuredParts Revenue & Gross Profit vs. BudgetService Revenue & Gross Profit vs. BudgetTurnaround time / speed of executionCustomer satisfaction and repeat businessBranch 5S ScoreWhat We're Looking ForA driversomeone who takes ownership and pushes things forwardStrong customer instinctsyou naturally build relationships and follow throughHigh sense of urgencyyou don't let things sitAbility to lead teams while staying close to the actionFinancial understanding of a branch P&LExperience5+ years in a leadership role (dealership, service, construction, or related industry preferred)Proven track record of driving results, not just maintaining operationsWhy SoutheasternYou'll run a business, not just manage a departmentClear expectations and accountabilityA company focused on growth, speed, and customer outcomesOpportunity to make a visible impact quickly