Remote Customer Service Representative

Overview Are you someone who finds joy in helping others, and enjoys talking on the phone to solve clients challenges? If you have a passion for delivering exceptional customer service over the phone and making a difference in people's lives, we have an exciting opportunity for you as a Customer Support Representative. As a problem-solving advocate, you'll guide clients through their business journey, offering innovative solutions and exceeding expectations. From assisting with business formation to providing solutions for maintaining their enterprises, your dedication to helping others and finding answers will make you an invaluable asset to our nationwide network of friendly and helpful humans. The Company Corporate Tools is a privately held, debt free, growing company. We don’t answer to shareholders or investors. Because of this, we focus on taking the time to provide solutions for our clients, not maximizing profits for shareholders. As an Employer, we recognize that you’ve been gracious enough to give us a lot of your week. We want to respect that time commitment and be able to provide you with a job that you enjoy coming to and a work schedule that allows you to maintain a healthy work/life balance. We think if we put our best foot forward when trying to take care of our team, that they will in turn take care of our clients. The shifts are in PST: Monday-Friday 8:30am-5:00pm **Note: All messaging/emails with recruiters will be evaluated as part of the hiring process. Responsibilities: Good communication both verbal and written. Client-Centric Support: Offer empathetic and knowledgeable assistance. Your focus will be on solving problems and providing solutions that exceed their expectations. Creative Problem-Solving: Embrace challenges as opportunities to think outside the box and devise effective and innovative ways to address client concerns. Seamless Business Formation: Guide clients through the intricacies of business formation and a whole lineup of products to make the the business maintenance process as seamless as possible. Commitment and Reliability: Demonstrate your dedication to clients and colleagues by following through on commitments and being a dependable client advocate and member of our team. Knowledgeable Resource: Keep up to date on our comprehensive service offerings, so you can provide accurate and informed guidance to our customers. Qualifications: Passion for Helping Others: A genuine desire to make a positive impact on people's lives. Problem-Solving Enthusiast: A passion for solving problems and a creative approach to finding solutions that best fit each unique situation. Excellent Communication Skills: Strong verbal and written communication skills to effectively connect with clients and convey information with clarity. Adaptability and Resourcefulness: An ability to adapt to different customer and business needs and find innovative solutions to challenges. Team Player with Good Judgment: A collaborative mindset with a strong work ethic and good judgment. We believe in hiring good people who manage themselves, ask for help when needed, and don't require micromanagement. Client-Focused Attitude: A dedication to being a good human and ensuring each interaction leaves our clients satisfied and valued. Benefits 100% employer-paid medical, dental and vision for employees Annual review with raise option 22 days Paid Time Off accrued annually, and 4 holidays After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day Paid Maternity and Paternity Leave Up to 6% company matching 401(k) with no vesting period Quarterly allowance Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever Open concept office with friendly coworkers Creative environment where you can make a difference No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it Trail Mix Bar --- oh yeah *For our hybrid and remote roles, we require a reliable internet connection that meets the following minimum standards: Download: 60 Mbps+ Upload: 15 Mbps+ Ping: < 70 ms Jitter: < 50 ms Hotspots and satellite internet are generally not suitable, with the exception of Starlink if performance consistently meets these requirements. A live speed test may be conducted during the interview process. ***Want to standout from other applicants? Submit a cover letter including why you want to work here!*** Job Type: Full-time Pay: $18.50 per hour Benefits: Paid time off Application Question(s): What state do you reside in? What excites you about a customer service role? The shift is Monday-Friday 8:30am-5:00pm PST, will this work for you? Work Location: Remote