Licensing and Certification Evaluator

Salary: $45,907.00 - $69,203.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2026-45660-22120 Department: Department of State Division: ST Bus Lcnsng Sectn Opening Date: 03/23/2026 Closing Date: 4/5/2026 11:59 PM Eastern Job Code: 22120 Position Number: 50489164 Union: AFSCME Bargaining Unit: A1 Pay Group: ST05 Bureau / Division Code: 00199102 Bureau / Division: ST Bus Lcnsng Sectn Worksite Address: 2525 North 7th Street City: Harrisburg, Pennsylvania Zip Code: 17110 Contact Name: Lauren Latchford Contact Phone: 717.783.0384 Contact Email: llatchford@pa.govTHE POSITIONAre you adept at adhering to quality assurance standards, evaluating details, and providing effective and courteous customer service support to applicants, licensees, and the general public? Apply for this Licensing and Certification Evaluator position with the Business Licensing Division of the Bureau of Professional and Occupational Affairs. In this role, our team will rely on you to provide support evaluating and approving licensure applications to the Board. Take the next step in your career and help ensure that licensure operations are conducted in accordance with the laws, regulations, and Board policies and procedures with us! DESCRIPTION OF WORKIn this Licensing and Certification Evaluator, you will be responsible for evaluating advanced educational and experience requirements, determining eligibility and processing applications for initial and reactivation licensure, and assisting in continuing education audits for licensing Boards. Work involves: Handling telephone and electronic inquiries daily while providing courteous customer service. Reviewing and evaluating various applications to ensure compliance with laws and regulations. Promoting positive interactions and demonstrating teamwork within the Department. Using independent judgment when determining licensure eligibility and prioritizing workload. Communicating effectively both verbally and in writing Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 50% upon successful completion of probation period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:One year of experience as a Clerical Assistant 3 or Clerk Typist 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); orOne year of complex clerical experience; orAny equivalent combination of experience and training. Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee PerksSometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 3 or as a Clerk Typist 3 for one or more years full-time? YesNo02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time complex clerical work experience do you possess? 1 year or more6 months but less than 1 yearLess than 6 monthsNone04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much college coursework have you completed, in any field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. 30 credits or more15 to less than 30 creditsLess than 15 creditsNone106 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to our 07 WORK BEHAVIOR 1 - EVALUATE DOCUMENTSEvaluate applications, forms, and supporting documentation for professional licensure to ensure education, experience, or certificate qualifications are met according to law, rules, and regulations. Refer questionable applications to counsel for review, or process application for licensure if qualifications are met. Levels of PerformanceSelect the "Level of Performance" which best describes your claim.A. I have experience evaluating PROFESSIONAL LICENSURE applications, forms, and supporting documentation for education, experience, or certificate qualifications.B. I have experience evaluating applications, forms, or supporting documentation. This was NOT related to professional licensure.C. I have successfully completed college-level coursework related to evaluation or analysis.D. I have NO experience or coursework related to this work behavior.08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience related to evaluating documentation and the type(s). Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 10 WORK BEHAVIOR 2 - TECHNICAL ASSISTANCEProvide technical assistance to applicants, legislators, school administrators, and the public regarding renewal and initial licensure requirements, eligibility requirements, status, and how regulations and laws apply. Levels of PerformanceSelect the "Level of Performance" which best describes your claim.A. I have experience providing technical assistance to applicants, legislators, school administrators, or the public regarding LICENSURE REQUIREMENTS AND status and the application of related regulations and laws.B. I have experience providing technical assistance to applicants, legislators, school administrators, or the public regarding the application of regulations and laws. This was NOT related to licensure requirements.C. I have successfully completed college-level coursework related to communications, public speaking, or conflict resolution.D. I have NO experience or coursework related to this work behavior.11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience providing technical assistance and the type(s). Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 13 WORK BEHAVIOR 3 - WRITTEN COMMUNICATIONDevelop and write detailed correspondence for discrepancies found on applications, initial and renewal requirements, or the continuing education audit. Levels of PerformanceSelect the "Level of Performance" which best describes your claim.A. I have experience developing and writing detailed correspondence for discrepancies found on applications, initial and renewal requirements, or the continuing education audit related to PROFESSIONAL LICENSURE.B. I have experience developing and writing detailed correspondence in response to discrepancies found on submitted documentation or audit findings. This was NOT related to professional licensure.C. I have successfully completed college-level coursework related to business writing, technical writing, or journalism.D. I have NO experience or coursework related to this work behavior.14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience writing reports and the type(s). Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours Required Question