Server Assistant - Theodosia

Department: Food & Beverage – Front of HouseDirect Report: Front of House Supervisor / Restaurant General ManagerPurpose: Support Servers and Bartenders in delivering elevated dining service at Theodosia by maintaining dining room cleanliness, assisting with food delivery and table maintenance, and ensuring operational readiness aligned with EOS Hospitality and Sanderling Resort standards.OverviewThe Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences. Theodosia serves as the resort’s signature, chef-driven dining experience, celebrating regional ingredients, seasonality, and sophisticated yet welcoming service.The Server Assistant plays an essential role in ensuring seamless service execution. This position supports front-of-house operations by maintaining cleanliness, organization, and service flow while contributing to an exceptional guest experience.Job SummaryAssist Servers and Bartenders in maintaining smooth and efficient dining room operationsDeliver food to tables promptly and accurately, ensuring proper presentation and correct seat placementClear used plates, glassware, and utensils in a timely and professional mannerReset tables according to Theodosia standards including proper placement of flatware, glassware, and linensMaintain cleanliness and organization of service stations, side stations, and dining areasPolish glassware, flatware, and silverware as requiredMonitor water levels and assist with refilling beverages when appropriateSupport bar and service well with glassware restocking and ice replenishment as neededAssist with bread service or additional table touches as directedMaintain full knowledge of table numbers, seating charts, and service flowCommunicate effectively with Servers and Culinary team to ensure proper timing and coordinationAssist with opening and closing duties including sweeping, mopping, stocking, and sanitation tasksMaintain restroom cleanliness checks as assignedParticipate in daily pre-shift meetings to review operational focus and service expectationsPractice proactive hospitality by assisting guests when appropriate and directing questions to Servers or SupervisorsFollow safe work practices including Emergency Procedures, Accident Reporting, and workplace safety standardsAttend meetings and training sessions as requiredComply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conductEssential Functions Of The JobAbility to remain standing and walking for up to 10 hoursAbility to move quickly in a fast-paced dining environmentAbility to regularly lift and carry up to 40 lbs (bus tubs, trays, glass racks)Ability to bend, reach, and lift items from floor level and overhead storageAbility to visibly inspect table setup and cleanliness detailsAbility to communicate and exchange information effectively with guests and team membersAbility to read, write, speak, and understand basic EnglishAbility to complete a satisfactory background checkAbility to work flexible hours based on business needs including evenings, weekends, and holidaysTechnology And Equipment UsedPoint of Sale System (limited use as directed)Handheld Order Devices (limited use as directed)Scheduling, Timekeeping, and Labor Management SoftwarePhone and Two-Way Communication DevicesTime clock and time clock systemsService Equipment (Coffee/Tea Machines, Soda Fountains, Toasters, Refrigeration, etc.)Service Trays and Bus TubsGlassware RacksIce MachineBasic Cleaning Tools and ChemicalsStep StoolWorking EnvironmentWork will primarily take place in a hotel resort and restaurant dining room environmentFast-paced service setting with seasonal fluctuations in volumeFrequent collaboration with Servers, Bartenders, and Culinary teamExposure to moderate noise levels and food & beverage service environmentKey Skills & Experience RequiredPrevious restaurant experience preferred but not requiredStrong work ethic and willingness to learnAbility to work efficiently in a team-oriented environmentStrong communication skillsAbility to multitask and remain composed under pressureProfessional appearance and demeanorPassion for hospitality and guest serviceSuccessful completion of satisfactory background checkAvailable and willing to work flexible hours based on business needs including weekdays and weekendsNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.