Part Time Associate Patient Care Coordinator

Explore Opportunities With OptumOptum, in strategic partnership with ProHealth Care, is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing Together. Location: 808 Cornerstone Ct Waterford WI 53185 Primary Responsibilities: Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed Provides wayfinding instructions and assists with hospital information as requested Coordinates patient admission needs, bed assignments, and tracking boards where applicable Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service experience in an office setting or professional work environment Beginner level of proficiency with Microsoft Office products Ability to work an average of 28 hours per week in 8-hour shifts, from 12:00pm - 8:00pm Week 1: Wednesday & Thursday Week 2: Monday, Tuesday, Wednesday & Saturday Week 3: Sunday, Monday & Tuesday Week 4: Monday, Tuesday & Wednesday Must be 18 years of age OR older Preferred Qualifications: Experience in a medical office or hospital admitting/registration office Knowledge of medical terminology Experience with electronic medical records system Soft Skills: Excellent customer service skills Excellent written and verbal communication skills Demonstrated ability to work in fast-paced environments The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.