Logistics & Customer Service Specialist - Latin America

Logistics & Customer Service Specialist - Latin AmericaIt's more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.FIJI Water is seeking a Logistics & Customer Service Specialist to support Latin America markets in a role where global logistics meets exceptional customer experience. You'll manage complex international shipments, ensuring seamless execution while delivering proactive, high-touch service. If you thrive in a fast-paced environment where precision, problem-solving, and relationship-building matter, this is your chance to make a global impact.This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.Job DescriptionManage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centersServe as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communicationProcess customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hoursPrepare and manage all required international shipping and export documentation, including ITNs and booking requestsTrack international shipments end-to-end and provide regular status updates to customersCoordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment executionMonitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situationsWork with freight forwarders to manage shipment timelines, sail dates, and delivery commitmentsIdentify recurring issues and recommend process improvements to enhance service quality and operational efficiencyProvide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International LogisticsQualifications2+ years of experience in international logistics, customer service, order management, or supply chain operationsExperience managing international shipments and coordinating with freight forwardersWorking knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperworkAbility to manage both direct shipments from international origins and orders fulfilled from U.S. warehousesStrong organizational and problem-solving skills with high attention to detailAbility to manage multiple orders and priorities while meeting deadlinesClear and professional written and verbal communication skillsStrong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft OfficeExperience using ERP or order management systems (Oracle preferred but not required)Ability to work independently and collaborate effectively with cross-functional teamsExperience supporting Latin America or global markets is a plusSpanish or other foreign language skills are a plus, but not requiredBachelor's degree in Logistics, Supply Chain, Business, Finance, or a related fieldPay Range: $36.06 - $38.46 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.Additional InformationThriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsvirtual mental health resourceslife coachingengaging employee community groupscash rewards for healthy habits and fitness reimbursementslibrary of on-demand fitness videosCareer Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California's Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine's 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.