Service Center Specialist - Western United States

Location: United States-Midwest/West-RemoteDepartment: Service CenterPosition Type: Full Time, Non-ExemptEngage PEO, recognized on the 'INC. 5000 Honor Roll for the Fastest Growing Companies' is seeking a Service Center Specialist to join our team. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. This is a remote position, working mid-west/west coast business hours (MST or PST).PRIMARY RESPONSIBILITIES:Answer incoming Tier 1 calls, including employee and employer inquiries.Route calls to appropriate departments or creates PrismHR casesAssist worksite employees with employee portal troubleshootingProcess Employee Benefits enrollments assistanceAssist WSE with onboarding irregularitiesPhone presence is optimistic, confident, and assuringTakes corrective action for WSE at all levels of assistanceHas the ability and willingness to help other team members through positive working relationshipsWorks through WSE payroll issues as ableOTHER DUTIES AND RESPONSIBILITIES:Monitor general department inboxes and support with questions and concernsProcess background screening and drug testing requests from our clientsProcess verification of employment and verification of income for our clientsAdminister E-Verify Requests for all new hires for our clientsPutting together Benefits packets for clientsProcess unemployment claims through the various state websites as neededAdministrative Duties and Support to the HR Service Center and other departments as neededPerforms other duties as requiredMINIMUM QUALIFICATIONS:Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related fieldMinimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resourcesBilingual in Spanish a plusProfessional Employer Organization (PEO) experience is a plusProficient with MS Office and Intermedial Microsoft EXCEL skillsMust be able to work in an office environmentClientSpace and PrismHR knowledge is a preferredMedical benefits knowledge and understanding are a plusCOMPENSATION:The starting base hourly pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate's skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.Hourly Rate Range: $18.00-21.00BENEFITS:We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers. Our 2026 Benefits Package includes:3 Weeks Paid Time-Off per Year (Increasing with seniority)Parental LeavePaid HolidaysYour choice of Medical Insurance Plan or HSA with a generous employer contributionLife Insurance with an employer-paid baseDental and VisionLong-Term Disability Insurance with an employer-paid baseShort-Term Disability InsurancePre-tax Savings on most employee insurance premiumsMedical Expense Flexible Spending AccountDependent Care Flexible Spending Account401(k) enrollment with an automatic matchCommuter and Parking Pre-tax BenefitsPet Insurance/Pet Assure Veterinarian Discount PlanDiscount Tickets on Theme Parks and AttractionsWe believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.Engage PEO is an Equal Opportunity Employer