Phone Representative and Administrative Support

Benefits:Paid Sick Leave401(k)Company partiesFlexible scheduleOpportunity for advancementCompany: Home Evolution RoofingLocation: Cohoes, NYReliable Transportation Is Required.Department: Office Administration and SupportJob Type: Full Time PreferredAvailability: Open AvailabilityOffice Hours: Monday-Friday 7:45 a.m. - 8:00 p.m. / Saturday-Sunday: 9:00 a.m. - 6:00 p.m.Pay Rate*: $18.00-$22.00 per hour to start. Increased rate on weekends.Based upon experience TBD during interviewJob SummaryThis is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment.Key ResponsibilitiesAdministrative SupportAnswer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional mannerOutgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sourcesMaintain office internal records and calendars by scheduling appointments, estimates, and service callsCompiling and filling out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing)Assist in handling incoming and outgoing mailMay require occasional local travel - running errands, post office etc.Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information.Support office operations as needed. Customer ServiceRespond to customer inquiries about roofing services, estimates, and project timelinesAssist customers with scheduling appointmentsAbility to handle customer information and inquiries professionallyScheduling & CoordinationHelp coordinate the schedule for our sales teamTrack and update calendar notes or other important informationCommunicate scheduling to employees and/or customersRequired SkillsStrong organizational and multitasking skillsExcellent verbal and written communicationAbility to work independently or with a teamProficiency with basic office software and equipmentQualificationsNo degree requiredPrevious administrative or office experience is a plusCustomer service experience is a plusPhysical RequirementsThe physical demands described here are representative of those required to successfully perform the essential functions of this position.Ability to sit, stand, or walk for extended periodsFrequent use of hands, fingers, computer and phone equipmentAbility to occasionally lift, carry, move, or transport office supplies, files, packages, or other materials up to approximately 25–30 pounds Ability to bend, reach, or move objects within the office as neededReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Equal Opportunity EmployerWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.Employment At-WillEmployment with the company is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.Job Duties And Business NeedsDue to the nature of our industry, job duties, schedules, and responsibilities may change based on operational or business needs. Employees may be asked to assist with additional tasks or responsibilities outside the normal scope of duties as reasonably required by management.