Technical Support Specialist

MEMIC’s Information Technology Department is seeking a Technical Support Specialist to provide hands-on, end‑user technical support across the organization. This role serves as a primary point of contact for employee technology needs and plays a key role in maintaining reliable, secure, and efficient business operations.The Technical Support Specialist works collaboratively with IT Operations, Network, and external vendors while also exercising independent judgment in troubleshooting, documentation, and resolution planning.What You’ll DoEnd User & Help Desk SupportProvide Tier 1–2 Help Desk support to MEMIC employees via phone, ticketing system, remote tools, and in personTroubleshoot and resolve issues related to laptops, tablets, phones, VPN, wireless access, and business applicationsSupport Windows-based systems, Apple phones and tablets, and mobile device connectivityAssist remote employees with access, connectivity, and performance issuesProvide scheduled Help Desk coverage to ensure timely employee supportSystems, Network & Operations SupportMonitor and support network and internet performance in partnership with IT OperationsSupport branch office network performance and document ongoing hardware and software needsParticipate in diagnosing network, hardware, and software performance issuesAssist Operations and Technical teams with performance monitoring and issue resolutionHardware, Software & Project SupportSet up, deploy, configure, and support new and replacement equipment and softwareParticipate in hardware and software upgrade evaluations and implementation decisionsAct as project lead for technical conversions, installations, office moves, and refresh cyclesCoordinate with external vendors to analyze issues and support resolution planning and deliveryDocumentation & Continuous ImprovementAnalyze problems, identify alternative solutions, evaluate impacts, and implement recommendationsMaintain accurate documentation, technical records, and reports to support audits and improvementsContribute to team discussions on technology standards, upgrades, and process improvementsWhat You BringAssociate of Science in Computer Services or equivalent relevant experienceExperience in IT Support, Help Desk, Desktop Support, or Technical Support preferredExperience supporting end users in a call‑center or service‑desk environmentStrong troubleshooting, analytical, and problem‑solving skillsAbility to manage multiple priorities with attention to detail and follow‑throughEffective written and verbal communication skillsAbility to work independently while collaborating in a team-oriented environmentThe Ideal CandidateIs a dependable, service-oriented IT professional who takes ownership of technical issues and values a positive employee support experienceEnjoys helping others and explaining technical concepts clearlyRemains calm and focused in high-volume or time-sensitive support situationsTakes initiative in identifying and resolving issues end to endIs comfortable balancing routine Help Desk work with project-based assignmentsValues documentation, consistency, and continuous learningWhy This Role MattersThis role is critical to employee productivity and operational success. The Technical Support Specialist ensures employees have the tools, access, and support they need to do their best work—while helping shape how MEMIC’s technology evolves.MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com.To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.Note: MEMIC does not offer Stem-OPT EAD Extension for this role.MEMIC's Job Applicant Privacy NoticeCheck out our benefit offerings here!