Technical Support Engineer

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? Do you enjoy tackling complex technical challenges and making a real impact on user satisfaction? If so, we invite you to join our innovative team as a Technical Support Engineer! What You’ll Do: Advanced Troubleshooting: Utilize your technical expertise to diagnose and resolve complex hardware, software, and network issues. As our Technical Support Engineer, you’ll be the go-to expert for escalated problems, ensuring quick and effective solutions. Systems Optimization: Perform regular maintenance, updates, and optimizations on computer systems, servers, and network devices to enhance performance and reliability. Incident Management: Lead the resolution of critical incidents, from identification and analysis to solution, minimizing downtime and ensuring seamless operation. User Support & Training: Provide top-tier support to end-users, offering training and guidance on best practices to help them navigate and make the most of our technology. Collaboration & Leadership: Work alongside other IT professionals to develop and implement solutions that improve efficiency and user satisfaction, contributing to our continuous improvement initiatives. Tech Innovator: Stay current with the latest technology trends and tools, bringing new ideas to the table to enhance our IT environment and support capabilities. Why You’ll Love It Here: Innovative Environment: Be part of a team that values creativity, collaboration, and forward-thinking solutions. Professional Growth: We support your career development with ongoing training, certification opportunities, and a clear path for advancement. Supportive Culture: Join a positive and energetic team where your contributions are valued, and success is celebrated. Cutting-Edge Technology: Get hands-on experience with the latest technology, keeping your skills sharp and your work exciting. What We’re Looking For: Experience & Expertise: Minimum of 5 years in IT support, with a focus on resolving complex technical issues in a diverse environment. Technical Skills: Proficiency in Windows OS, network management, server environments, and cloud technologies. Certifications (Preferred): Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Windows Server, or similar credentials. Strong Communication Skills: Ability to clearly explain technical concepts to non-technical users and effectively collaborate with team members. Analytical Mindset: A proactive approach to problem-solving with strong analytical skills and attention to detail. Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: 401(k) with company match Comprehensive health, dental, and vision insurance Paid time off and holidays Professional development assistance and certification reimbursement Employee discounts on tech products and services Schedule: 8-hour shift, Monday to Friday Occasional on-call or after-hours support may be required Experience: IT Support: 5 years (Required) Windows and Network Management: 5 years (Required) Location: Westbrook, ME 04092 (Required to relocate before starting work) Work Location: In person Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Ability to Commute: Westbrook, ME 04092 (Required) Work Location: In person