Remote Help Desk Engineer

Office Location: Remote Offices, Long Island, and New York CityPosition Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.Requirements / Essential DutiesAbility to call on and word directly with C level executives in small to large size businesses.Provide first line end-user technical support via phone and emailProvide light user account and email administrationCoach users on best practices and techniques to avoid simple issuesWork with the Data Center teams to monitor and respond to events to ensure client system uptime and stabilityEnsures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modifiedBasic level knowledge of email administrationBasic level knowledge of TCP/IP, networkingBasic level knowledge of smartphone configurationProficient with Microsoft Word, Excel and Outlook is preferedPrevious experience working with Software as a Service products is suggestedFor any questions about this position please email hr@nycloudapps.com