Federal Network Support Engineer (Tier 2) - Day

Senior Federal Network Support Engineer to provide expert-level technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing specialized expertise in complex network architectures, advanced troubleshooting, and architectural guidance for critical networking infrastructure supporting PhysNet, FPN, ExpressRoute, VPN, optical networking, and emerging network services across air-gapped and secure federal facilities.Key ResponsibilitiesAdvanced Operational SupportServe as final escalation point for complex / critical Livesite incidents, customer-reported issues, and deployment incidentsLead resolution of high-priority incidents affecting PhysNet and FPN network operations with 24x7 coverage requirementsPerform advanced root cause analysis and develop comprehensive remediation strategiesDesign and implement solutions for complex networking scenarios involving federal cloud buildoutsProvide technical consultation on ExpressRoute Direct architecture, capacity planning, and optimizationLead optical SPAN monitoring initiatives and develop advanced mitigation strategies for network performanceAdvanced Network EngineeringArchitect end-to-end deployment solutions for Microsoft ExpressRoute devices across multiple sitesDevelop and optimize network automation workflows contributing to PNAAS automation initiativesDesign and validate complex configuration implementations for production environmentsLead technical evaluation and integration of Microsoft partner services (ATT, BT, Verizon, Equinix, etc.)Drive network infrastructure modernization efforts including AZN Systems integration for HWProxy and Scripting FrameworkOversee PulseVPN and Webportal architectural implementations for secure federal environmentsTechnical Problem-SolvingDevelop advanced troubleshooting methodologies and comprehensive knowledge base articlesCreate operational readiness frameworks and testing protocols for new service deploymentsLead post-incident review sessions and drive systemic improvementsProvide technical mentorship to Tier 1 and Tier 1.5 engineersContribute to capacity planning and infrastructure scaling strategiesParticipate in architectural review boards and technical governance activitiesOperational ExcellenceIssue and manage Letters of Authorization (LOAs) with Microsoft's infrastructure partnersOversee contract sign-off processes for new Microsoft Partner integrationsLead complex decom activities for networking infrastructure in federal cloud environmentsManage relationships with Microsoft product groups and partner organizationsDrive continuous improvement initiatives across operational workflowsParticipate in on-call rotation providing 24x7 expert-level supportMinimum QualificationsAssociates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.7+ years of experience in network operations or technical supportSecurity RequirementsActive Secret level clearanceAble to obtain CJIS background checkRequired Certifications (One or more)CompTIA Network+CompTIA Security+Azure AZ-900Primary Job Specific SkillsStrong understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologiesSolid knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)Experience with network monitoring tools and SPAN/packet capture analysisExperience with ticketing systems and incident management processesStrong troubleshooting and problem-solving abilitiesExcellent written and verbal communication skillsAbility to work independently in a 24x7 operational environmentStrong attention to detail and commitment to documentation standardsCustomer service orientation with ability to manage multiple prioritiesProficiency with network automation concepts and scripting (PowerShell, Python) preferredOther Job SkillsStrong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.Applies standard methodology, techniques, procedures and criteria.Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.Exceptional customer service skills.Experience with cloud infrastructure, digital workspace, and storage technology.Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.Disclaimer