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2+ years’ experience with ServiceNow HR Case Management and IT Service Management, including developing automated forms and workflows, Helpdesk features, Asset Management, CMDB, and Change Management.
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Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
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Depending on the specific project and client need, designers may be asked to work in a diverse set of focus areas, including customer experience, human-centered design, user experience design, user interface design, change management, requirements management, and/or project management.
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ITIL based ticketing system from a user perspective for change, incident, and problem management. Infrastructure software solutions, change management, scheduling, performance monitoring, (ex.
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Experience supporting the business in conducting User Acceptance Testing (UAT). Develops change management plans for transition to new or upgraded systems. Experience with various project life cycles and methodologies (e.g., Waterfall, Agile, project management, etc.
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Experience with various project life cycles and methodologies (, Waterfall, Agile, project management, etc.) Experience facilitating user requirements sessions. Experience with Use Case Modeling [, Specifications, Packages, Diagrams.
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Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
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You'll be accountable for reviewing and approving documentation of processes and configuration, PLM system configuration, unit testing, integration testing, leading User Acceptance testing activities with offshore teams, and ensuring that proper IT Change Control and Project Management processes are adhered to.
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UI/UX Collaboration: Collaborate with UI/UX designers to ensure the portal's user interface and user experience meet industry standards and user expectations. Change Management: Support change management processes to facilitate a smooth transition during portal updates and improvements.
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End user support including troubleshooting, root cause analysis and permanent resolution of system issues. Experience in Web development languages, specifically JavaScript, XML, and HTML/CSS.
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Primary activities include technical/architecture configuration, site design and construction, web application development, custom coding where applicable, migration of legacy sites and data, change management control, standard operating procedure recommendations relating to routine maintenance, and end user support.
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If you have deep admin fluency with SFDC; have experience with sales user management, and a keen understanding of marketing and sales business processes and objectives; and thrive in a fast-paced startup culture; you may be our dream candidate.
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Knowledge of technology controls including: application security management (e.g., user entitlements, authentication, accountability, data protection), system architecture and design (e.g., availability, redundancy, scalability, data integrity and validation), technology operations (e.g., change and release management, data backup and retention, performance and capacity management), and technology governance (e.g. technology risk management, cyber security rules and regulations.
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Support the Persona-to-Course and Course-to-Security Mappings in collaboration with the Change Team, process workstreams, and site leadership/site change management lead to identify which users / user groups map to which courses.
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Previous experience developing, executing, communicating customer experience strategy related to training, change management, or organizational behavior. Apply to be considered for this User Experience Researcher opportunity in Atlanta, GA.
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user experience change management jobs in Atlanta, VA, Australia
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