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You will collaborate closely with IT Product and Service owners, contributing to continuous improvement, digital transformation, and innovative strategies to achieve the highest possible customer experience.
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The Global Operations Service Delivery Manager is accountable for Operational Service Management Assurance, ensures receipt of deliverables and obligations as defined in the managed services agreement, initiates Change Requests for continuous improvement and Service Level Resets, validates and approves monthly SLA report, and validates accuracy of invoices (e.g. Performance credits) for the assigned program.
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Process Improvement: Identify efforts to refine and enhance service delivery processes, focusing on reducing inefficiencies, improving client experience, and fostering continuous improvement for customer care - report these ideas and enhancements to your manager.
$22 - $26 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Manage and build support teams inclusive of Customer Success Managers and Sales Support to ensure the highest level of customer service possible. Ensure continuous improvement of formal processes to support best practice governance of both our pre and post-sales support activity.
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Minimum 5 years of experience of leading and building a technical support and customer service function, preferably in a SaaS environment. Define service levels and KPIs inclusive of: user expansion rates, churn rate reduction, and improving our net promoter score (NPS) for our users.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Monitor and evaluate Private Brand product returns, damages, and voice of customer data in order to implement continuous improvement / CAPA (corrective action preventive action) plans throughout the product life cycle.
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Strong organizational skills and detail focus; self-motivation, self-direction, and able to work independently; and a commitment to continuous improvement of knowledge, skills and abilities.
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Skills may include: generative user and consumer research activities, including but not limited to: contextual inquiry and ethnographic techniques, online ethnography and mobile diary, participatory design, service design, product and brand perception qualitative, business/value proposition canvas, product innovation/jobs-to-be-done research, heuristic evaluation, usability testing, product feature prioritization, persona creation, and customer journey mapping.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
$95,285 - $123,310 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
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This role will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service.
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Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
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You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight.
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The Reliability Manager is also responsible for driving continuous improvement of operations to enable efficient, high-quality production of customer products. The Reliability Manager is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair, or replacement of WestRock’s assets.
Full-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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US Service Assurance Continuous Process / Technology Improvement Managing Engineer. Serving as the primary point-of-contact and trusted advisor for technology needs including results, resolutions, and expectations monitoring; opportunity escalation; continuous improvement; and service excellence.
$88,000 - $163,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
continuous improvement customer service jobs in Atlanta, HI, Australia
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