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As the first impression forour customers, you'll answer inbound calls, address inquiries, and provide top-notch support, directly impacting customer satisfaction and our company's success.
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Success in this combined role of Customer Service Representative and Dispatcher means seamlessly converting customer inquiries into service appointments, efficiently scheduling and dispatching technicians, and providing exceptional support to both customers and field personnel.
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Our Baltimore-based, family-owned plumbing company is looking for a passionate and detail-oriented Customer Service Representative. Previous experience in a call center or customer service environment preferred.
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2+ years of customer service experience, with a preference for a home services background. Let your work ethic, performance, and customer service be your legacy. Adhere to the company's plan for prompt and favorable resolution of customer complaints.
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In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.
$90,000 - $100,000 a yearFull-timeExpandApply NowActive JobUpdated 5 months ago - UpvoteDownvoteShare Job
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As a CSR, we will strive to provide “ THE FAST TRACK TO PEACE OF MIND ” when helping the customer achieve restoration to her day. Every CSR will offer empathy, direction, service, and support when booking calls.
$17 - $21 an hourFull-timeExpandApply NowActive JobUpdated 5 months ago
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