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Your responsibilities include but may not be limited to Manage large amounts of inbound calls in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutions Provides excellent customer service by responding to email and phone requests.
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As a Bilingual Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
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Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
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Bilingual Fraud Customer Service Representative. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
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The ability to convey complex information in clear and concise terms to ensure customer understanding. Has 1+ years of customer/client service experience, including experience handling difficult client situations.
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1+ years of customer/client service experience. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience.
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Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.
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Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
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They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
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Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms. Providing this information is a requirement of your employment at Conduent.
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Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
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Log cases in database detailing actions taken on accounts and conversations with customers. Process disputes and fraud claims in accordance with client policies and guidelines. Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
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Must be able to successfully pass a criminal background, credit check and security fingerprint. Shift differential of $1.50 per hour if working Monday-Friday between 6:00PM to 6:00AM. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
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At Conduent we value the health and safety of our associates, their families and our community. A commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
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